Customer Experience Marketing Manager, Poland

IFF is a global leader in flavors, fragrances and health & biosciences. We deliver sustainable innovations that elevate everyday products. 

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends, and fuel market success. 

As part of the Customer Experience Marketing team, you will be the driving force behind how IFF engages with customers in Poland. You’ll activate the IFF brand and solutions to deliver differentiated, value rich experiences throughout the customer journey. By crafting compelling content, insights, and strategic narratives, you’ll help shape customer engagement and fuel business growth in Polish market. 

The role is based in Warsaw, Poland. Be part of a creative, strategic, and customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration. 

 
Where You’ll Make a Difference 

Analyze food and beverage category trends using tools such as Mintel, Euromonitor, Nielsen, and AI-driven insight platforms, translating findings into actionable insights 

• Develop compelling, customer-facing content that supports business growth and strengthens customer relationships across the Polish market 

• Collaborate with customers to co-create innovative food and beverage concepts tailored to local consumer preferences 

• Support Polish Team with deep market understanding and analysis helping build the strategy, perspective and development direction 

• Connect consumer trends and market dynamics with IFF’s commercial strategy to identify new business opportunities 

• Lead the creation and delivery of high-impact customer presentations, including trend storytelling, concept showcases, and insight-driven narratives 

• Manage end-to-end customer engagement experiences, including presentation materials (labels, banners, videos) and logistics for customer events 

• Monitor new product launches and emerging trends across the region to identify whitespace opportunities and market gaps 

• Partner cross-functionally with commercial, innovation, and design teams to develop and implement compelling customer value propositions 

What Makes You the Right Fit 

• 5–7 years of marketing experience, ideally in a B2B or FMCG environment within the food and beverage manufacturing sector 

• Bachelor’s degree in Marketing or a related field (Master’s degree preferred) 

• Strong analytical skills with the ability to interpret complex data and translate it into meaningful insights 

• Proficiency in Microsoft 365, especially Excel and PowerPoint 

• Experience with consumer research tools (e.g., Mintel, Euromonitor, Nielsen) and insight generation  

• Proven ability to create impactful presentations and marketing materials 

• Strong collaboration, communication, and stakeholder management skills 

• Fluency in Polish and English, both written and verbal 

How Would You Stand Out? 

• Basic graphic design skills and experience working with marketing or creative agencies 

• Experience in AI-driven insights or digital marketing tools 

• A creative mindset with a passion for innovation in B2B marketing 

• Foodies are very welcome 

Why Choose Us? 

• Opportunity to work in a global, innovation-driven organization shaping the future of food and beverage 

• Exposure to international markets and collaboration across diverse teams 

• A dynamic, customer-centric environment with high business impact 

• Continuous learning and development opportunities 

• A culture that values creativity, collaboration, and inclusion