Service Delivery Analyst I (Mainframe, JCL, COBOL)- 2-4 years Exp- Only Indore – Rotational Shift 24*7
Job Description
Make your mark at one of the biggest names in payments. We’re looking for a InP - Service Delivery Analyst I to join our ever-evolving SRE Core Settlement Team and help us unleash the potential of every business.
What you’ll own as
Production Support and abend handling on supporting critical SLA driven production applications (L2 and L3 support) in 24X7, 365 days environment.
Attending bridge calls, explaining Issues, ability to articulate issues and provide corrective actions within SLA boundaries.
Communication with onsite Team and other Stake Holders.
Doing research and share findings on issues reported by customers.
What you bring
2-4 years of experience on mainframe.
Sound knowledge of Mainframes Technology - JCL, COBOL, Any database (VSAM or DB2 or both), Job Schedular and at least one ticketing tool.
Experience in Production Support and abend handling preferably on supporting critical SLA driven production applications (L2 and L3
support) in 24X7, 365 days environment.
Experience in bridge calls, ability to articulate issues and provide corrective actions within SLA boundaries.
Readiness to work in rotational shifts including night Shifts and rotational week offs.
Good Communication, analytical and research skills.
Nice to Have –
Knowledge of Payments industry is a plus.
Knowledge of SAS, DB2, Sql, REXX Programming, Ticketing tool (Service Now) will be a plus.
About the team
Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.
The team is responsible for supporting multiple Critical Platforms that support all aspects of merchant settlements for US geography. The team works in 3 shifts to provide 24X7 support to these applications and is responsible to resolve issues within SLAs. Working closely with relationship managers to research and provide accurate findings to merchants on any issues they report with settlements.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
LinkedIn # (#LI- Susmita Tripathy)