Specialist II, Enrollment Services

The overall function of this job is to be an initial point of contact for graduation issues, questions, and communication. Ensure compliance with degree requirements for graduation in accordance with TBR/SACS policies and procedures. Co-oversee the graduation workflow, serve as primary backup to Degree Works (coding, maintenance, problem resolution) and Course Program of Study issues. Answer phone and email inquiries related to complex registration, pre-requisite checking, major change, transcripts, transcript articulation and enrollment verification issues as well as process those as needed. This position requires knowledge of all Records office processes and will assist with those as needed.