Service Desk Operations Specialist

You're the kind of person who likes order in chaos — tickets logged, clients informed, nothing falling through the cracks.

Join iO as our dedicated Service Desk Operations Specialist and become the operational backbone of our Shared Service Desk for digital client operations.

What you'll do:

• Act as single point of contact for all support requests during standard office hours

• Handle intake, triage, and routing of incidents across multiple iO digital clients

• Manage tickets through Jira and Azure DevOps, ensuring quality and SLA compliance

• Communicate proactively with clients - from acknowledgements to resolution updates

• Work with our AI Operations Assistant (Bonzai) to navigate client documentation and procedures