Marina Bay Sands is Coming to Kuala Lumpur | Marketing Operations KL Career Fair

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Marina Bay Sands is Coming to Kuala Lumpur | Marketing Operations KL Career Fair

Your opportunity to work with one of Asia's leading hospitality brands starts here!

Join the team behind some of the most personalised guest experiences at Marina Bay Sands. Marketing Operations, an elite team supporting Paiza – Our Signature Bespoke Gaming Experience, will be in Kuala Lumpur to meet service-driven individuals seeking rewarding career opportunities in Singapore.

If you have a passion for building relationships, delivering exceptional service, and creating memorable moments for guests, this exclusive recruitment event could be your gateway to an exciting career with us.

Event Details
Date: 19 August 2026
Time: 9:00 AM – 5:00 PM
Venue: Kuala Lumpur Sentral Area (Full details will be shared upon confirmation)
Entry: By Invitation Only (Shortlisted candidates will be notified via email. Do monitor your inbox and Spam folder)

The Roles of Distinction

Be part of a dynamic team committed to delivering personalized experiences and exceptional service standards while building a rewarding career, with a salary range of SGD $3,300 – $3,500 + Attractive Bonuses:

• Customer Relations Executive
• Paiza Executive Host
• Paiza Services Executive (Call Centre)

Please refer to the detailed Job Descriptions & Requirements below.

Why This Opportunity Is Truly Rare

• Fast-track your application through an exclusive hiring event
• Meet directly with Hiring Managers from the Marketing Operations team
• Opportunity to receive a same-day offer
• Be part of a team driving high-touch, bespoke experiences for VIP guests

Your Next Career Destination Awaits! Submit your application now to be considered!

This is a highly selective opportunity—designed for individuals who are ready to elevate their careers into the world of luxury hospitality.

Job Description & Requirements:

Customer Relations Executive

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Paiza Executive Host

• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e., Hotel Room, Luggage, Transportation, etc.
• Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare and ensure proper set-up of private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Paiza Services Executive

• Attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
• Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
• Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
• Registration of Patrons for casino events, tournaments and promotions.
• Process redemption of casino offers such as room, birthday and other promotions.
• Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately.
• Assist with the creation of casino programs.
• Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only).
• Work closely with the Sales Teams, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons’ requirements while maintaining the highest level of customer service.
• Help maximize room revenue by up-selling higher room categories to Patrons.
• Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
• Deliver professional, prompt and high-quality service experience to Patrons and internal stakeholders over the phone and email while maintaining Marina Bay Sands’ standards and departmental KPIs.
• Review and enhance processes and procedures to ensure efficiency of the operations.
• Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance with the respective local laws and regulations.
• Perform all other ad hoc duties as and when required.

Job Requirement

• Graduates / Experienced Professionals with a strong passion for customer service excellence
• Prior experience in Customer Service, Sales, or Call Centre environments will be advantageous (Applicant without experience are welcome to apply)
• Customer-focused mindset with strong interpersonal skills, a collaborative team spirit, and effective problem-solving abilities
• Well-groomed with a professional and polished appearance
• Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests
• Willing to work on a rotational shift schedule (Morning / Afternoon / Midnight), including Public Holidays (5-day work week)
• Comfortable working in a smoking environment (Not applicable for Paiza Services Executive position)
• Willingness to relocate to Singapore

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.