Job Description
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Role Overview
The Data Center Supervisor is responsible for ensuring the stability and reliability of 24/7 data center operations. This role leads a team of operators/analysts, manages incident response, and ensures adherence to operational processes and service levels in a global environment.
Responsibilities
Operations & Service Continuity
- Ensure continuous, 24/7 operation of data center services and infrastructure
- Monitor system performance, availability, and capacity
- Lead incident management, including escalation and resolution of major incidents
- Coordinate actions during critical outages to minimize business impact
Team Leadership
- Lead and manage a team of Data Center Operators / Analysts
- Plan team schedules (including shift coverage where applicable)
- Provide coaching, feedback, and performance management
- Support professional development and technical skill growth of team members
Process & Quality Management
- Ensure compliance with ITIL processes (Incident, Problem, Change Management)
- Monitor and report operational KPIs (e.g., SLA adherence, uptime, MTTR)
- Identify and implement process improvements to increase efficiency and service quality
- Maintain documentation, procedures, and operational standards
Stakeholder Management
- Collaborate with global IT teams (Infrastructure, Applications, Security)
- Coordinate with vendors and external service providers
- Provide regular reporting to management on operational performance
- Act as a key contact point for escalations and operational issues
Qualifications
Experience
- 5+ years of experience in IT operations / data center environment
- 1–3 years of experience in a leadership or supervisory role
- Experience in 24/7 operational environment is preferred
Technical Skills
- Knowledge of Data Center Operations and infrastructure (servers, networks, storage)
- Experience with monitoring tools (e.g., enterprise monitoring platforms)
- Understanding of Windows/Linux environments
- Familiarity with ITIL or IT Service Management processes
Soft Skills
- Strong leadership and team management skills
- Ability to work under pressure and manage critical incidents
- Excellent communication and stakeholder management skills
- Problem-solving mindset and strong decision-making ability
Key Performance Indicators (KPIs)
- System availability / uptime
- SLA compliance
- Incident resolution time (MTTR)
- Number and severity of incidents
- Team performance and engagement
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 59,554 zł – 85,077 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Other Benefits Offered:
- Paid time off
- Health insurance, life insurance, and disability insurance
- Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
- Variety of well-being programs
- Retirement benefits
- Additional benefits available depending on the seniority of the role
This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.
Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.