Scheduled Hours

37.5

Position Summary

The Scheduling and Registration Specialist supports the efforts of the Curriculum Operations team in the Office of the University Registrar (OUR) and reports to the Assistant University Registrar for Scheduling and Registration. The position supports team efforts to maintain course and course sections records and registration in the student system of record, Workday. The position collaborates with OUR team members, the student system support team and relevant vendors, and campus partners preparing course offerings and maintaining registration configurations.

Job Description

Scheduling

• Provides proactive, quality customer service when guiding scheduling managers through the scheduling process; assists with efforts to guide schedulers in effectively using Workday and related systems to schedule course sections and request academic space and generally engage with OUR. 
• Monitors preliminary sections reports for errors and notifies school/department scheduling officers of update needed; supports updates to section dates/date controls for short/dynamically dated sections prior to publication. 
• Reviews course offering and section scheduling records to verify contact time and curricular policy compliance. 
• Works with school/department scheduling officers to ensure eligibility rules and reserve capacities are correctly set each term; engage with requests to adjust or create new rules. 
• Assists with monitoring and purging waitlists each term. 
• Works with scheduling managers to ensure instructors are listed for all active classes with the correct teaching percentage by the production calendar deadline. 
• Participates in and supports review of requests for non-standard meeting patterns and active learning classrooms and development of creative solutions to meet pedagogical needs, minimizes conflicts and maximizes space while meeting applicable policies and guidelines related to course scheduling and room reservations. Supports appropriate documentation of process and outcomes. 
• Participates in analysis and review of section registration and scheduling patterns to support demand planning and section configuration tactics.

• Supports course creation and development, course section editing, and publishing as part of OUR Curriculum Operations team.

Registration

• Monitors registration and addresses support requests from students, advisors and campus partners, troubleshooting general registration-related issues. Requires detailed understanding of eligibility rule configurations, advising and other holds, academic records and production calendar.  
• Assists and coordinates mass registration, communications, BP monitoring for waitlist and eligibility rule overrides, and under-enrollment reports.   

Engage with Workday Student Maintenance and Support

• Coordinates with OUR colleagues, Workday Support Team and WashU IT in maintaining system and integrations, i.e., testing and engaging with upgrades and ongoing maintenance. 
• Addresses support requests from campus partners and students and escalates as necessary in alignment with Workday support delivery model.

Curriculum Operations Team Engagement

• Participates fully in operational process and communication practices to ensure shared work within OUR teams is effectively executed across all functions according to the production calendar. 

Maintain Office Standards and Expectations

• Performs other duties as assigned; engages in professional development activities and studies to improve professional skills, stays current on regulations and best practices; and effectively represents OUR and WashU in St. Louis. 

Working Conditions:

Job Location/Working Conditions

• Normal office environment
   

Physical Effort

• Typically sitting at desk or table with occasional need to work outdoors
• Repetitive wrist, hand or finger movement (PC typing)
• Ability to travel to on- and off-campus locations as needed (infrequently)
   

Equipment

• Normal office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• College/university administration, preferably in a registrar’s office or information systems.

• Familiarity with policies and procedures of a university, specifically those that relate to academic records and registration.

• Experience with education technologies in degree audit/progress or registration.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Academic Records, Analytical Thinking, Communication, Learning New Technologies, Maintaining Composure, Organizing, Prioritization, Problem Solving, Reporting Tools, Sound Judgment, Teamwork, University Administration

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.