Job Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
WHY CARTIER?
Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.
HOW YOU WILL MAKE AN IMPACT
As an Ambassador of the Maison, Senior Sale Associate is responsible for creating and elevating unique and seamless experience at every stage of a client journey. You will develop and nurture meaningful connections with clients, building a loyal community that naturally contributes to the success of both individual and boutique objectives. Lead by example, you will also embody and champion Cartier values through proactive team collaboration, in-depth product and selling knowledge as well as operational excellence.
KEY RESPONSIBILITIES
Sales Achievement
Strive to achieve individual and collective sales objectives, through consultative selling and deep product knowledge
Track individual sales performance regularly, implementing relevant action plans to drive target achievements
Proactively identify and convert clienteling opportunities by organizing appointments and building comprehensive client profiles
Collaborate effectively as a team member, supporting colleagues to deliver sales performance and client interactions
Maximize revenue potential by strategically enhancing each client interaction
Consistently deliver experience that is beyond satisfactory for all clients
Managing high-end business on floor, providing exceptional client service and driving sales, while closely supporting Boutique management in daily operations, team guidance and ensuring the highest standards of boutique presentation and performance
Client experience & Engagement
Extend warm welcome to clients, carefully assess their needs and provide personalized service
Embody and uphold Maison etiquette to foster client and team relationships
Serve as a dedicated point of contact for client inquiries, services inquiries ensuring seamless resolution and client satisfaction
Manage client information in an accurate and compliant manner; leverage insights to deliver bespoke client journeys
Develop proactive outreach to drive robust client and prospect engagements
Participate in client events, reinforcing brand values and to deepen client bonds
Boutique Operations
Uphold the highest standards of operational compliance and excellence across all boutique procedures and policies
Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique
Provide ad-hoc support to immediate Supervisor on assigned operational tasks/special projects
Proactive support on the implementation of Visual Merchandising (such as dynamic displays suggestions, POS needs, animations/openings support, lightings optimization, etc.)
Contribute to Boutique continuous improvement efforts by providing constructive feedback
Floor leadership
Support boutique management on floor leadership in case there is no management
Manage boutique opening and closing procedure, including queue management efficiently
Ensure strict adherence to all Cartier procedures, including safety, security, product handling, inventory and cash management
Act as the primary operational contact for immediate needs, problem-solving and decision-making, ensuring smooth daily operations ad enabling teams to focus on client engagement
KEY COMPETENCIES
- Minimum Bachelor degree (any field)
- Minimum 5 years of retail experience preferable in Watches & Jewellery luxury retail
- Good leadership skill and strong team player
- Highly motivated and fast-learner
- Client service mindset and digital proficiency
- Result-oriented and proactive
- Great communication and presentation skills
- Excellent command in English and Thai. Proficient in Chinese/Russian is a plus
- Well groomed, with a pleasant and dynamic personality
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