AI Content Support Analyst

Title: AI Content Support Analyst

About the Role

Join a high-impact digital transformation initiative at Eurofins, where you will contribute directly to building the knowledge foundation for AI-driven solutions.

As part of the eLIMS-NG program, you will play a key role in transforming training content into structured, AI-ready knowledge assets. Your work will enable faster and more effective access to information through digital tools, including AI-driven support systems.

This is an excellent opportunity for someone who enjoys working with content, is highly detail-oriented, and is interested in knowledge management and emerging AI use cases.

What You Will Do

• Create Foundational Knowledge Content
• Transcribe training and learning videos into clear, accurate written transcripts
• Ensure completeness and alignment with the original training material
• Structure Content for Reuse
• Convert transcripts into well-organized documents using defined formats
• Break content into structured sections such as chapters, timelines, and logical flows
• Ensure content is easy to navigate and understand
• Prepare Content for AI and Digital Use
• Structure documentation to support searchability and reuse
• Organize content so it can be effectively used within AI-driven tools and systems
• Ensure Quality and Consistency
• Maintain high standards of accuracy, readability, and formatting consistency
• Apply defined templates and documentation guidelines
• Refine outputs based on feedback and quality checks
  

What We’re Looking For

Core Skills

• Strong written communication and excellent attention to detail
• Ability to structure and organize information clearly and logically
• Good listening and comprehension skills
• Comfortable working with documentation tools (MS Word, Excel, Teams, SharePoint)

Preferred Experience

• Experience in transcription, documentation, or administrative roles
• Exposure to knowledge management or training content
• Interest in AI, digital tools, or content design

Who You Are

• Detail-oriented and quality-focused
• Highly structured and organized
• Able to work independently and manage repetitive tasks with consistency
• Proactive and comfortable working in a fast-paced, project-based environment
• Deliverables and Success Measurement

Performance in this role will be evaluated based on clearly defined, output-driven deliverables:

• Transcription Output
• Complete transcripts delivered for assigned training videos
• High accuracy and alignment with source content Structured Documentation
• Conversion of transcripts into formatted documents with defined structure
• Clear segmentation into chapters, sections, or timelines & Content Quality
• Consistent formatting and adherence to defined templates
• High readability and usability of content
• AI Readiness of Content
• Documentation structured to support reuse in AI/chatbot contexts
• Logical breakdown of information for efficient retrieval
• Delivery and Timeliness
• Adherence to agreed timelines and output targets
• Consistent progress across assigned workload

Why Join This Role

• Contribute to a strategic AI and knowledge management initiative
• Gain hands-on experience in structuring content for AI applications
• Work closely with global teams supporting the eLIMS-NG rollout
• Deliver tangible outputs with visible impact

 

Soft skills:

• Strong interpersonal relation skills: diplomatic, patient,
• Good communicator in an international environment.
• Keen eye for details be passionate for technical accuracy.
• Eager to learn continuously: new tech, processes, and functional knowledge.
• Position entails some travel.

Personal / Soft Skills:

• Excellent communication skills.
• Ability to work effectively in a multicultural and distributed team environment.
• Proactive and solution-oriented approach.
• Ability to manage multiple tasks and projects simultaneously.

PREFERED CANDIDATES:
The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
Good communication and interpersonal skills to interact with the team in Europe
BE Computer Science/MCA or any other Bachelor’s degree with the right experience

PERFORMANCE APPRAISAL CRITERIA:

Eurofins has a strong focus on the Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be communicated, documented during the first 30 days of your joining.