Outside Sales Representative

Department: Parts

Employment Type: Full Time

Location: Racine

Compensation: $80,000 - $100,000 / year

Description

Responsibilities

• Achieve sales objectives to assigned accounts 
• Establish and develop relationships through personal interaction with customers 
• Identify target accounts and action plans to increase sales 
• Complete and update Account Profiles on assigned accounts 
• Contact new credit account customers within 15 days 
• Timely resolution of customer complaints 
• Address pricing, product, or customer service issues with customers 
• Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc. 
• Sales Representative Training – sales skills, product knowledge, computer systems Plus, International mandatory and volunteer training 
• Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs” 
• Develop, manage, and track customer incentive programs 
• Promote, install, and administer Repair Link systems with customers 
• Collect market feedback to monitor and address competitiveness 
• Request special pricing assistance (SPA’s) from International when needed. 
• Manage parts customer contact database (CRM) 
• Develop key vendor relationships.  Maximize utilization of supplier programs and resources 
• Special projects as assigned by General Manager, Director, Parts and/or President 
• Maintain accurate customer records of all consignments 
• Handle all elements of customer service to the assigned customer base 
• Develop appropriate relationships with International personnel
• Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts

Qualifications

•  A high school diploma minimum
• A minimum of (3) years medium and heavy-duty truck parts/service experience
• A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred
• Demonstrated ability in convincing others to gain support and influence 
• The ability to alter standard procedures and adjust accordingly despite changing circumstances 
• Candidate is highly motivated and willing to take initiative to achieve results beyond what is required. 
• Able to work collaboratively with others as part of a team and generate positive long-term results 
• Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions 
• The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances