Guest Services Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As a Guest Service Ambassador at JLL, you'll be the face of hospitality for one of our premier client locations, delivering an exceptional front-of-house experience that leaves a lasting impression. You'll own the day-to-day operation of the welcome reception desk and orchestrate every touchpoint of the guest journey—from pre-arrival coordination through to departure. This role is about creating moments that matter: ensuring every visitor, client, and employee feels genuinely welcomed and supported from the moment they arrive. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and you'll embody that commitment through first-class hospitality and seamless service delivery. Working collaboratively with security, workplace services, facilities teams, and event coordinators, you'll demonstrate a deep understanding of guest needs and consistently exceed expectations. You'll also support meeting and event logistics, manage visitor compliance systems, and maintain immaculate front-of-house spaces that reflect the highest standards of professionalism. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll be a vital connector across multiple teams and touchpoints, ensuring every experience is smooth, welcoming, and memorable.

An Overview of the role:

• Deliver exceptional reception and front-of-house services, creating a positive and professional first impression for all guests, clients, and visitors
• Manage visitor pre-registration and check-in through the Traction Guest Management System, ensuring full compliance with health and safety, legal, and security protocols
• Act as an in-person concierge, providing information about the local area, office facilities, building amenities, and upcoming company events
• Support event hosts with guest registrations, check-ins, and arrivals to ensure seamless and well-coordinated experiences
• Coordinate meeting room bookings, prioritise VIP engagements, and reset spaces between uses to maintain show-ready standards at all times
• Collaborate with janitorial and workplace services teams to ensure meeting rooms, event spaces, and reception areas are immaculately maintained and cleaned
• Manage mailroom operations and incoming deliveries, maintaining clear communication channels and high service standards throughout the process
• Utilise communication platforms including Slack to respond to enquiries, create optimised workflows, and convert requests into REWS ticketing system entries as needed
• Maintain a polished, uncluttered reception desk and waiting areas in line with global presentation standards, ensuring all front-of-house spaces reflect professionalism and hospitality excellence

Sounds like you? This is what we are looking for:

• Minimum 2 years of experience working in a corporate office environment with exposure to front-of-house or guest-facing responsibilities
• Strong customer service background in a fast-paced, dynamic environment with demonstrated ability to manage multiple priorities simultaneously
• Intermediate to advanced IT skills with proficiency in digital workplace tools and systems (experience with Slack, Google Workspace, or similar platforms preferred)
• Fluency in English, both written and verbal, with excellent interpersonal and communication abilities
• Highly organised with strong attention to detail and the ability to prioritise tasks effectively under pressure
• Proven problem-solving skills and a collaborative team mindset, with the ability to build positive working relationships across diverse teams
• Professional presentation and demeanour, with the ability to maintain composure, discretion, and a welcoming presence at all times
• Demonstrated ability to multitask, manage projects independently, and consistently meet deadlines in a busy office environment
• Background or experience in hospitality, retail, or luxury service environments is advantageous and demonstrates a passion for delivering service excellence
   

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ513713

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.