Back to jobs
Job Description
Responsibilities include but are not limited to:
- Reports to the VP of Operations and / or COO
- Leads implementation of various reporting platforms to generate daily, weekly, monthly, and quarterly data
- Acts as the single source of truth for all reporting requirements for Operations, QA, TA, Training, and Client Services Management Teams
- May be called on for ad hoc reporting requirements
- Ensures the development of Power BI Results to consolidate all reporting requirements
- Partners with Wing Assistant team for any consolidation opportunities
Reports and Deliverables:
- Daily EOD Summary of Absenteeism and Attrition
- Daily Churn Report
- Operational Dashboards
- Monthly Business Reviews (for Ops to present to COO, CEO)
- Ad Hoc Power BI Dashboards and ReportsScore Cards for All Employees (Updated Weekly)
Qualifications:
- Proven experience in data analysis, reporting, or business intelligence, preferably in a BPO or remote work environment.
- Significant experience with MySQL for querying, extracting, and analyzing operational and performance data.
- Proficiency in Power BI and other data visualization/reporting tools.
- Strong analytical skills and high attention to detail.
- Ability to manage and prioritize multiple reporting requests.
- Excellent communication skills and ability to collaborate across departments.
₱30,000 - ₱40,000 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.