Job Description
What this Job Entails:
The System Administrator is expected to facilitate operational support to
and on behalf of the assigned team. The assigned team supports and
maintains a variety of large and global scale systems for building
management and physical security operations. The skill set required is
industry typical 'systems administration', including working knowledge of
various networking systems. Work is ticket based, and the team would be
expected to procedurally work through tickets (submitted via a template) to
resolution.
Scope:
-Applies company policies and procedures to resolve a variety of issues
-Works on problems of moderate scope
-Receives general instructions on routine work and detailed instructions
on new projects
Your Roles and Responsibilities:
- Monitor ticket queue and IM channels
-Monitor and participate in managing systems and infrastructure
- Accurately record all metadata related to tickets on internal tools,
including, but not limited to, CTI (category, type and item), outage
resolution time, IM transcripts, postmortems, etc.
-Engage in managing and resolving troubleshooting tickets from internal
teams and third-party teams, engaging other teams as necessary
-Maintain contact with 3rd parties and help to represent the assigned
team in a professional and courteous manner which complies with clients’
vendor code of conduct.
-Provide out of business hours support for any scheduled time sensitive
upgrades
-Provide 24/7 on-call support for critical system’s outages
-Other duties as required. This list is not meant to be a comprehensive
inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
-Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5
years’ related experience and/or training; or equivalent combination of
education and experience
-Builds productive internal and external working relationships
-Exercises judgment within defined procedures and practices to determine
appropriate action
-Comfortable with building and managing various servers
-Experience with networking management, configurations and changes
-Experience with systems and networking troubleshooting to identify the
root cause and fixes
-Knowledgeable about ticket systems and follow processes
-Good communication and writing skills
Preferred Qualifications:
- Automation and scripting experience
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include
prolonged sitting or standing
- Must have the ability to move from place to place within an office
environment
- Must be able to use a computer
- Must have the ability to communicate effectively
-Some positions may require occasional repetitive motion or movements of
the wrists, hands, and/or fingers