Director of Health Center Operations

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

About the Role

PPLM is seeking a strategic, collaborative, and results-oriented Director of Health Center Operations to lead the operational performance of our health centers across the Commonwealth.

The Director of Health Center Operations (DHCO) provides leadership, oversight, and direction for the day-to-day operations of PPLM’s health centers, ensuring high-quality patient care, operational excellence, regulatory compliance, and an exceptional patient experience. Working closely with Health Center Managers, clinical leadership, and executive leadership, this position develops and implements strategies that improve patient access, operational efficiency, staff engagement, and organizational performance.

The successful candidate will be an experienced healthcare operations leader who is passionate about advancing equitable access to healthcare and supporting high-performing teams.

About the Role

PPLM is seeking a strategic, collaborative, and results-oriented Director of Health Center Operations to lead the operational performance of our health centers across the Commonwealth.

The Director of Health Center Operations (DHCO) provides leadership, oversight, and direction for the day-to-day operations of PPLM’s health centers, ensuring high-quality patient care, operational excellence, regulatory compliance, and an exceptional patient experience. Working closely with Health Center Managers, clinical leadership, and executive leadership, this position develops and implements strategies that improve patient access, operational efficiency, staff engagement, and organizational performance.

The successful candidate will be an experienced healthcare operations leader who is passionate about advancing equitable access to healthcare and supporting high-performing teams.

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

 

We offer a comprehensive and competitive benefits package, including:

 

    •  Generous Paid Time Off

    •  Medical, Dental, and Vision Insurance

    •  403(b) Retirement Plan with employer match

    •  Life and Disability Insurance

    •  Professional Development Opportunities

    •  Commuter Benefits

    •  A mission-driven workplace that values equity, inclusion, and belonging

 

PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.  

 

We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.   

 

Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.