IT Support Specialist In-Person Position

The IT Support Specialist is an in-person position which provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care. 

Background check and drug screen required.

*This is an in-person position.*

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

•  Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
•  Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
•  Support electronic health record (EHR) systems and other healthcare applications under supervision
•  Create, manage, and document support tickets in the IT service management system
•  Install, configure, and update hardware and software according to organizational standards
•  Assist with user account setup, password resets, and access management
•  Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
•  Escalate complex issues to senior IT staff as needed
•  Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
•  Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions

EDUCATION/EXPERIENCE

Required:

•  Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
•  Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications, Outlook, Microsoft....
•  Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
•  Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
•  Willingness to learn healthcare systems, terminology, and compliance requirements

Preferred:

•  Internship, coursework, or hands-on experience in IT support or help desk environments
•  Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems
•  Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles
•  Relevant certifications 
•  Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
•  Attention to detail and documentation
•  Ability to prioritize tasks in a fast-paced environment
•  Team-oriented with a collaborative mindset
•  Professionalism and discretion when handling sensitive information

WORK ENVIRONMENT

•  Required travel to all AMH sites as needed
•  Primarily office or clinical environment
•  May require occasional after-hours or on-call support
•  Adherence to organizational safety and security policies

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