Job Description
Let’s be #BrilliantTogether
Overview
ISS STOXX is hiring! We are looking for a passionate individual who is eager to learn and grow within the financial services industry to join our Client Support team (Level 1). This team is responsible for delivering high-quality service to clients and acts as the primary link between clients and the organization.
If you are seeking a company that is committed to your professional development and career growth, ISS STOXX could be the perfect opportunity for you.
Responsibilities
As an Associate in the ISS STOXX Client Support team you will primarily focus on making sure clients’ inquiries about our Index products, methodologies and calculation processes are addressed in the most efficient and professional way.
This role is highly visible within the organization as you will need to work with different teams to achieve this and deliver the best possible client experience.
You will have the opportunity to develop deep client relationships through proactive follow-ups and by onboarding new users and organizations into the STOXX Indices services.
You will also be responsible for publishing and explaining index-related announcements that will impact our clients’ investment processes.
Qualifications
Holds a degree in Finance, Economics, Mathematics, or a related field
At least 2-3 years of client support / service experience in financial services or data environment; Experience working with internal stakeholders (Technology, Operations, Product)
Proficiency in Excel, including building and maintaining macros, is a strong advantage
Strong understanding of financial markets and index products, preferred
Possesses excellent written and verbal communication skills in English
Working proficiency in Japanese language, is a plus
A service-oriented professional with a strong sense of ownership over client issues and a genuine interest in building long-term relationships
Proactive, driven, and maintains a positive “whatever it takes” mindset to deliver exceptional client satisfaction
Demonstrates professionalism and courtesy in all forms of communication
Eager to learn, grow, and thrive in a dynamic and evolving corporate environment
Adaptable and open to change, with a mindset focused on challenging the status quo and proactively suggesting process improvements
Highly organized, with the ability to manage multiple projects and priorities under tight deadlines
Comfortable working in a diverse, global team environment, collaborating across different cultures and regions
#LI-EA01
#STOXX
#ASSOCIATE
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.