Senior Engineer, Network Operations

Job Purpose Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.   Responsibilities - Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. - Problem Management - Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts...