Analyst, HR Technology

Who We Are:

WWE® is the global leader in sports entertainment. The company creates and delivers original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, Premium Live Events, digital media, and publishing platforms. WWE's TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including Netflix, ESPN, NBCUniversal, USA Network and The CW. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Analyst, People Technology

Join TKO’s global People Technology team as an Analyst responsible for the day-to-day management of People technology cases, Workday configuration, troubleshooting, and ongoing system maintenance. This role plays a critical part in ensuring incoming issues are reviewed, prioritized, resolved, and communicated effectively, while also supporting enhancements across the Workday Human Capital Management (HCM) system. The position partners closely with the broader People Technology and People Operations teams and reports to the Senior Manager, People Technology.

Key Responsibilities

• Manage and own a high volume of People technology support cases, ensuring timely intake, prioritization, investigation, follow-up, and resolution.
• Provide Tier 1 and Tier 2 troubleshooting and issue resolution support for end users across Workday Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management.
• Identify case trends, recurring issues, and process gaps, and recommend system or process improvements based on findings.
• Run point on configuration and system optimization related to Core HR business processes.
• Create Workday reports and dashboards and demonstrate familiarity with calculated fields.
• Participate in discovery, configuration, testing, and hyper-care support for Workday enhancements with various stakeholders.
• Follow system change management methodologies to ensure audit compliance.
• Utilize Workday system tools including EIBs and mass operations to expedite administrative functions.
• Partner with the People Operations transactions team to strengthen their Workday self-service capabilities.
• Contribute to process and procedure documentation and creating support training materials.

Experience and Skills

• 3+ years of experience supporting Workday HCM, ideally across Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management.
• Bachelor’s degree.
• Strong experience in case management, with the ability to manage volume, prioritize effectively, and provide excellent follow-through.
• Proven ability to handle Tier 1 and Tier 2 support queries with strong judgment, responsiveness, and attention to detail.
• Strong customer service mindset with clear, adaptable communication skills.
• Excellent time management and prioritization skills, with the ability to pivot quickly and manage competing deadlines.
• Comfortable working independently while also collaborating effectively with team members and stakeholders.
• Solid understanding of HR processes and business needs.
• Creative and analytical approach to system issues, enhancement opportunities, and process improvement.
• Demonstrated initiative in identifying opportunities to improve module performance, user experience, and operational efficiency.
• Eagerness to learn, take ownership, and contribute to both day-to-day support and longer-term project delivery.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$67,500 annually(minimum will not fall below the applicable State/local minimum salary thresholds)

Hiring Rate Maximum:

$90,000 annually

WWE is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. WWE makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. WWE also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for WWE employment candidates, please review our Candidate Privacy Policy. For information regarding Terms and Conditions for this and other WWE websites, please review our Terms and Conditions.