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Job Description
- Provide leadership of a GSOC shift while collaborating with other Googlers to enhance the effectiveness of the entire GSOC.
- Assist in the development of GSOC processes and procedures.
- Lead the GSOC in incident response and crisis management on a given shift, fully managing smaller incidents and providing support to the overall GSRS team for wider emergencies.
- Ensure quality control of all items created on a given shift including report writing, verbal briefings, standardization and customer service.
- Maintain the team schedule and ensure there is adequate coverage on shift.