Job Description
Welcome to the world of Lindt - where our rich and diverse culture embraces change while cherishing our history. At Lindt, we believe that excellence lies within each and every one of our employees. That's why we've created a one-of-a-kind environment where our team members can take risks, challenge the norm, and help build the Lindt brand for generations to come.
We have team of talented individuals, we're on a mission to Enchant the World with the Chocolate. We're searching for imaginative thinkers who can recognise opportunities, generate innovative ideas, and build strong relationships with our consumers and customers. Whether you're dreaming up new product concepts, refining our marketing strategy, or helping us connect with chocolate lovers around the globe, you'll play an integral role in our mission to make the world a sweeter place.
About the role:
Retail Solution Specialist
Reporting to the Solution Delivery Manager, this role is responsible for the delivery, enhancement, and support of retail technology solutions across Lindt Australia and selected APAC subsidiaries. The position focuses on Point-of-Sale (POS), retail applications, SAP integration, and business-critical interfaces to ensure stable operations and strong user experience.
You will work closely with business stakeholders, international IT teams, and vendors to support both day-to-day operations and continuous improvement initiatives.
Key Responsibilities
Support delivery, enhancement, and optimisation of retail solutions aligned to business needs
Provide support across POS systems, retail applications, SAP processes, and integration interfaces
Manage incidents, perform root cause analysis, and coordinate vendor escalations
Support testing, releases, documentation, and knowledge transfer activities
Engage with stakeholders to gather requirements and drive improvements
Deliver or support projects from planning through to post-go-live support
Provide application support and contribute to service desk operations
Maintain communication during incidents, outages, and system changes
What You Will Bring
Experience supporting POS, retail, SAP, or enterprise applications
Strong troubleshooting skills across applications and integrations
Understanding of SAP SD / S/4 Retail and POS integration
Experience in incident management, testing, and change deployments
Ability to work with business stakeholders and external vendors
Strong communication and documentation skills
Desirable
Exposure to Fiori, ServiceNow, or retail hardware
Experience supporting end-to-end retail systems
SAP SD or S/4 Retail certification
Japanese language skills (conversational or above)
What we can offer you:
An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
Hybrid working environment
A priority on maintaining a healthy work/life balance
A paid day off on your birthday!
Are you ready to Enchant the World with Chocolate? We'd love to get to know you!