Appeal Tribunal Support Specialist

Job Posting Title

Appeal Tribunal Support Specialist

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Employment Security Commission–Appeals

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Up to $42,000.00 annual

Job Description

If applicable, please upload a copy of your two most recent performance reviews along with your resume.

Job Type/Salary/Location/Benefits

• Full-time
• Vacancies:  Two
• Salary: Up to $42,000.00 annual
• Primary Working Hours:  M-F; 8-5
• FLSA Status:  Not Exempt
• Location:  Appeal Tribunal
• Telework Status:  Not Applicable
• Supervisory:  Not Applicable
• Training:  on-the-job and computer-based instruction  
• Travel:  Minimal – mainly for training only  

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Proof Appeal Tribunal Decisions & distribute to appropriate parties. Provide administrative support to Hearing Officers.
• Enter decision results in the mainframe
• Scan decisions into document storage system.
• Professionally manage incoming registration calls for telephone hearings.
• Communicate professionally with unemployment insurance claimants, employers, attorneys, and third-party representatives concerning the administrative appeal process.
• Maintain accurate and current records for electronic case files.
• Consistently seek to offer professional customer-focused services and interactions to public and private employers.
• Participate in the required safety and security protocols of the Appeal Tribunal.

Position Essential Functions   

• Proof Appeal Tribunal decisions, distribute for corrections and final signatures, and prepare decisions for mailing.
• Maintain confidentiality of records as required by Employment Security Act.
• Communicate and provide administrative support to Hearing Officers, management, and coworkers, in a timely fashion; prepare clear, concise oral or written reports as needed.
• Utilize excellent customer-service skills to ensure optimal results for the many activities required of the Appeal Tribunal staff keeping the office appearance and atmosphere conducive to friendly customer service.
• Participate in team meetings, staff-required training, and cross training to provide professional, timely, and additional assistance with the Appeal Tribunal duty requirements.
• Assist with the Appeal Tribunal’s incoming calls regarding the appeals process. 
• Assist in filing case files and preparing files for Department of Libraries.
• Utilize office machinery in accordance with safety / security protocols.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Abilities and Competencies

• Knowledge of - spelling, punctuation, and business English; modern office methods and procedures; employment practices and problems; laws, rules, policies and regulations of public employment service & unemployment compensation; basic psychology and human relations.
• Skill and Competencies – excellent verbal and written communication skills.
• Ability to - maintain effective working relationships with others; work with a high degree of independence; deal effectively and courteously with people; multi-task; exercise good judgment in evaluating tribunal decisions; make decisions; anticipate, identify and resolve problems; handle confidential work; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations; follow oral or written instructions.

Physical Demands/Work Environment

• Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, bend, and reach with hands and arms.  This position requires regular periods of sitting or standing and daily use of computer and phone.  It also requires the occasional use of the office machinery in accordance with safety and security protocols.

Minimum Qualifications

• Education and Experience Requirements for this position require 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 1 year of the required work experience up to 3 years of experience substitution.

Special Skills/Requirements

• Computer Skills – Employee must be capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Employee must be capable of lifting, carrying and moving objects of up to 25 pounds.

Accommodation Statement

• OESC is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact