JOB DESCRIPTION:

Primary Function

Business retention, Value Expansion and provide level 1 support to improve customer experience, ensure the retention rate to achieve the revenue and get profitability

Major Responsibilities

Maintain current customer relationship:

Provide 1st line service and support to maintain firm relationship with customers
Introduce Abbott Molecular assays, applications, and systems to both internal and external customers
Plan and conduct customer visiting to provide new product information and gather request from customers.
Manage customer relationship and thoroughly plan, prepare, and follow up customer visits (pre-call plan, post-call)

Deliver Sales Growth:

Execute country sales strategies to drive existing customer business and protect base business
Renewals of most of the assigned accounts (adhering to standard renewal procedures)
Menu expansion (Utilization of existing products: new product launches

Customer Management:

Replenish and control customer inventory collect and transmit VOC (Voice of Customer)
Contact distributor for certain business opportunity NPS Responsibility (Incl. Hot Sheets)
Ensure all company activities are conducted within the framework fo the Abbott Code

Business Planning:

Conduct business reviews and monthly forecasting to drive maintain and update ASPEN database for the territory

Education

BS or MS in scientific or medical related field

Background

3+ years of customer service experience in medical industry, clinical experiences is a plus
Demonstrated ability to prioritize based on business need
Demonstrated strong attention to details and communication skills (writing/verbal)
Demonstrated ability to work in a multi-disciplinary environment and adapt to a variety of projects/business circumstances
Command of spoken and written English are required
Proficient in MS office applications

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

AMD Molecular

LOCATION:

Taiwan > Taipei : Mingsheng Commercial Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES: