Senior Business Analyst - Product Delivery & Enablement
Job Description
Job Description
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About You
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
The Senior Business Analyst is a member of the Kimberly-Clark Professional Customer Experience team, and is accountable for end-to-end agile product delivery and value realization, and journey-aligned customer engagement—ensuring CRM and digital capabilities are delivered, adopted, measured, and continuously improved to drive business outcomes.
This role serves as the primary execution leader for Product Managers while acting as a strategic connector to CX Strategy and Journey Managers, translating customer insights into engagement moments, adoption strategies, and continuous improvement opportunities. This role is expected to own outcomes, not just execution—using data, insight, and judgment to improve how products are delivered, experienced, and adopted.
Success in this role means product roadmaps become live, adopted capabilities, and customer touchpoints are intentional, coordinated, and journey-driven. It ensures our teams confidently deliver change with clarity, consistency, and momentum
Job responsibilities include:
Product Delivery & Execution
Partner with Product Managers to translate product vision and roadmaps into outcome-driven delivery plans that enable incremental value realization.
Lead agile execution, including backlog prioritization, sprint planning, release coordination, and cross-functional delivery alignment.
Drive delivery excellence by identifying risks, resolving dependencies, and ensuring high-quality releases that meet business and customer needs.
Continuously improve delivery performance through data-driven insights, agile best practices, and effective stakeholder engagement.
Customer Engagement & Adoption
Design and execute customer engagement and adoption strategies that leverage CRM, content, data, and digital capabilities to drive customer and business outcomes.
Partner with CX Strategy and Journey teams to align engagement moments, communications, and experiences to customer needs and journey priorities.
Develop customer touchpoint frameworks, enablement plans, and adoption strategies that increase product utilization, behavior change, and value realization.
Change Management & Enablement
Lead change readiness, stakeholder alignment, training, and adoption activities to support successful product launches and ongoing enhancements.
Create enablement resources and equip customer-facing teams with the tools, knowledge, and confidence to support customers effectively.
Manage post-launch optimization, using customer feedback, performance data, and CRM insights to continuously improve both product experiences and engagement approaches.
Insights & Continuous Improvement
Define and track success metrics related to adoption, engagement, customer outcomes, and business impact.
Analyze usage trends, customer feedback, and journey insights to inform product priorities, engagement strategies, and investment decisions.
Proactively identify opportunities to improve delivery, adoption, and customer experience outcomes through adjustments to scope, sequencing, and ways of working.
Governance & Capability Building
Establish and champion scalable delivery processes, governance standards, and agile ways of working across in-scope platforms.
Partner with IT, data, and business teams to enhance capabilities such as automation, personalization, and workflow optimization.
Maintain clear documentation, knowledge-sharing practices, and communication processes to support sustainable product growth and operational excellence.
To succeed in this role, you will need the following qualifications:
7+ years of experience in product delivery, CX operations, customer engagement, or digital transformation
Proven experience partnering with Product Managers in delivery-heavy environments
Strong understanding of CRM and digital platforms (Salesforce preferred)
Demonstrated success leading cross-functional initiatives with measurable outcomes
Experience driving change management and adoption for customer-facing capabilities, including knowledge of practices and tools such as Prosci or ADKAR
Strong analytical and problem-solving capabilities
Experience coordinating UAT, managing enhancements, and supporting agile delivery
Excellent communication, facilitation, and documentation skills
Deep experience with agile methodologies, change management, and product governance
Strong leadership, communication, and stakeholder management skills
Preferred Qualifications:
Salesforce certification (Administrator or Business Analyst)
Experience supporting sales, service, or marketing teams in a B2B environment
B2B2B experience
Experience working with CX strategy, journey management, or service design teams
Familiarity with enterprise platforms such as SAP, CMS, ecommerce, DAM, and PIM
Experience with automation, personalization, or AI-enabled workflows
Ability to influence without authority and collaborate across functions
Experience with project management tools such as Azure DevOps
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com
Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
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