Customer Success Representative

Your challenge

Customer Support & Communication

• Serve as a point of contact for assigned customer accounts, providing prompt and professional support
• Manage inbound and outbound calls related to orders, product information, and general inquiries
• Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed

Order Processing & Data Entry

• Enter customer orders accurately into ERP system
• Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing
• Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams

Account Maintenance

• Ensure customer account information for order processing is correct and updated in ERP system

 

 

 

 

Issue Resolution Support

• Monitor and resolve basic order blocks
• Research order or return-related issues following standard operating procedures
• Support non‑technical claims processing and returned goods inquiries as directed

 

Administrative Tasks

• Enter credit/debit memo requests for review
• Process customer credit card payments when authorized
• Assist with shipping documentation, including delivery creation

Your Profile

Job Requirements:

• High School Diploma
• Prior customer service experience preferred
• Organizational, Written, Verbal Communication Skills
• Proficient in Microsoft