Asset Recovery Specialist

The Asset Recovery Specialist plays a critical role in the credit union’s asset recovery efforts by managing the assignment and execution of collateral repossessions. This includes assigning repossession orders to approved vendors and monitoring progress through regular agent updates. The specialists conduct skip tracing to locate assets and members, and works directly with members to negotiate voluntary surrenders or payment arrangements when possible. Responsibilities also include ensuring that all recovery activities comply with applicable federal and state regulations.  Success in this role requires strong organizational skills, attention to detail, and sound judgement in handling sensitive member interactions and recovery details.  

ESSENTIAL FUNCTIONS: 

• Evaluate delinquent accounts and assign repossession orders to approved vendors based on criteria set by management, such as location and asset type.  

• Track and document the status of assigned repossession cases through regular updates from agents, ensuring timely and accurate reporting.  

• Utilize internal systems and third-party tools to locate members and collateral, applying investigative techniques to support recovery efforts.  

• Maintain professional relationships with repossession agents, transport companies, auction facilities and other vendors.  

• Communicate with members to discuss delinquency status, negotiate voluntary surrender of collateral, or establish payment arrangements when appropriate.  

• Adhere to all federal, state and internal policies governing repossessions and member communication, including privacy and fair debt collection practices.  

• Maintain detailed records of all recovery actions, member interactions and vendor communications in the collection’s software.  

• Transition standard repossession orders to skip tracing assignments when the initial recovery efforts are unsuccessful, ensuring appropriate escalation and vendor coordination.  

• Prepare and send legally required notices related to repossession, sale of collateral and deficiency balances in accordance with federal and state regulations. 

• Request and process repossession titles, working directly with the dealerships, titling agencies and internal departments to ensure proper documentation for asset disposition.  

• Collaborate with internal teams to provide updates and insight into recovery cases and member statuses.  

• Verify accuracy of vendor invoices related to repossession, transport, and storage fees; ensuring timely processing and resolution of discrepancies.  

• Accurately post proceeds from collateral sales and process applicable member refunds in a timely manner, ensuring proper reconciliation and documentation.  

• Recommend enhancements to recovery workflows, vendor performance and member outreach strategies to improve efficiency and outcomes.  

• Review asset recovery dashboards, queues, reports, and other tracking tools daily to ensure timely follow-up, identify bottlenecks, and maintain workflow efficiency. 

• Submit requests for dealer refunds related to repossessed or abandoned vehicles and monitor the status of those refunds to ensure timely receipt and accurate posting.  

• Perform additional responsibilities and tasks as requested to organizational operations and goals. 

EDUCATION/CERTIFICATION:

• High School Diploma or GED required. 

• Additional coursework or certification in credit, lending, or collections preferred. 

REQUIRED KNOWLEDGE:

• Solid understanding of lending practices and loan collection strategies, particularly as they relate to asset recovery. 

• Working knowledge of legal processes including repossession, bankruptcy, skip tracing, and small claims procedures. 

• Familiarity with key financial regulations and consumer protection laws, including: 

• Fair Debt Collection Practices Act (FDCPA) 

• Servicemembers Civil Relief Act (SCRA) 

• Fair Credit Reporting Act (FCRA) 

• Unfair, Deceptive, or Abusive Acts and Practices (UDAAP) 

• Bank Secrecy Act (BSA), including compliance with OFAC and the USA PATRIOT  

EXPERIENCE REQUIRED:

• Minimum of 2 years of collections experience in a financial institution or legal office. 

• Previous hands-on experience with asset recovery or repossession operations preferred. 

HARD/TECHNICAL SKILLS/ABILITIES:

• Proficient in Microsoft Office applications, with emphasis on Word and Excel for documentation and data analysis. 

• Skilled in navigating industry-specific collection and asset management software platforms. 

• Strong typing and data entry capabilities with a focus on accuracy and efficiency. 

• Ability to perform basic mathematical calculations and interpret financial data with precision. 

• Familiar with operating multi-line phone systems, calculators, fax machines, and standard office equipment. 

• Capable of generating detailed reports and tracking asset recovery metrics to support performance monitoring and decision-making. 

WORKING CONDITIONS: 

• Standard office conditions 

• Low to moderate noise 

• Limited lifting up to 10 lbs. 

This description has been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

 

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.