Frontend Software Engineer, Global E-commerce (Governance Service)

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored and efficient consumption experiences while enabling merchants to access reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

E-Commerce's Governance Service is a global team dedicated to ensuring a safe and trustworthy marketplace for our buyers, sellers, and creators. We focus on areas such as risk detection capabilities, fairness, and sustainability of the E-Commerce ecosystem, content and commodity quality, and friction-free experiences to drive improvement.

Responsibilities

• Take charge of the frontend development of Governance & Experience solutions for TikTok Shop in Singapore.
• Lead the development of scenarios like risk management, moderation, service-care, etc.
• Continuously enhance customer experience through quantitative service monitoring, alerting, and the utilization of data and operational dashboards.
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Minimum Qualifications

• Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
• Possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.
• Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent.
• Excellent problem-solving and analytical thinking skills.

Preferred Qualifications

• Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.
• Having experience in large-scale website architecture.