Employee Program Support Director
Job Description
Join Tessera and make a difference.
Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. We are a dynamic and growing organization of social entrepreneurs dedicated to building strong communities and delivering exceptional service.
About Tessera:
A recognized leader in inclusive employment and workforce development.
A mission-driven team of innovative and passionate professionals.
Operating self-sustaining businesses across 15 states and the District of Columbia, with a workforce of more than 2,000 employees.
Committed to providing outstanding customer experiences across all service lines.
Focused on supporting employee growth through robust training, development, and support programs.
Our Bremerton, Washington Home Office supports nationwide operations with a highly skilled and motivated team specializing in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.
Location: Bremerton, Washington
Type: Exempt
Compensation: $85,200 - $123,500
Work Schedule: Full-time Monday – Friday 7:30am – 4:00pm
As a Employee Program Support Director, you'll… be responsible for leading organizational learning, employee engagement, leadership development, and employee support initiatives across the organization. This role develops and executes strategies that foster continuous learning, professional development, accessibility, and employee experience improvements while aligning with organizational goals and mission.
This position oversees the design, implementation, facilitation, and evaluation of training programs and employee experience initiatives for employees, supervisors, and emerging leaders. In partnership with Operational Leadership, Human Resources, Workforce Development, Recruiting, and community partners, the Employee Support Program Director identifies organizational needs, develops curriculum and support programs, and ensures accessible and impactful learning experiences across the organization.
The Employee Support Program Director champions accessibility initiatives while supporting employee engagement, onboarding, leadership coaching, team development, workforce development, and organizational culture strategies. This role also oversees large-scale training events, employee support programs, leadership development initiatives, and compliance-related projects.
This position requires strong project management, facilitation, leadership coaching, event management, data analysis, and communication skills. The ideal candidate demonstrates independent judgment, strategic thinking, professionalism, fiscal responsibility, and the ability to collaborate effectively with diverse teams and stakeholders.
This position supervises training and employee support staff and requires periodic travel, including out-of-state travel.
Design, develop, implement, and evaluate organizational training strategies including onboarding, orientation, leadership development, supervisory training, technical training, professional development, and special topic programs.
Lead the development and deployment of accessible, best-in-class learning experiences for employees, supervisors, and leaders.
Conduct organizational training needs assessments and identify opportunities to improve employee performance and organizational effectiveness.
Develop and maintain a comprehensive catalog of training offerings aligned with organizational priorities and employee development needs.
Oversee training materials, instructor guides, lesson plans, presentations, and audio-visual content utilizing organizational brand standards.
Oversee training experiences that incorporate hands-on learning, small group activities, workshops, and large group discussions.
Research and rapidly develop professional-level training content to support organizational needs.
Monitor and evaluate training effectiveness through performance metrics, surveys, participant feedback, and continuous improvement initiatives.
Provide leadership coaching, team facilitation, and one-on-one professional development support to supervisors and leaders.
Support and provide back-up facilitation for New Hire Orientation and onboarding programs.
Assist operational leadership with identifying external certification and workforce development programs including technical training resources.
Lead initiatives focused on improving employee experience, engagement, and workplace culture.
Develop and implement employee experience strategies, onboarding improvements, employee recognition programs, and culture initiatives.
Facilitate employee engagement surveys organization-wide, ensuring accessibility and participation across all sites.
Analyze engagement survey results and present recommendations and improvement strategies to executive leadership.
Develop metrics and reporting tools to measure employee experience, engagement, training effectiveness.
Collaborate with HR, Recruiting, and operational leadership to track workforce demographics, trends, and organizational development initiatives.
Manage employee communication and engagement initiatives related to training, employee support programs, organizational culture.
Support and advance organizational employee engagement strategies and initiatives.
Partner with internal and external stakeholders to promote accessibility, inclusion, and belonging across organizational programs and services.
Ensure training materials, onboarding programs, and employee resources are accessible to employees with disabilities, including individuals who are low vision, deaf, or have cognitive or learning disabilities.
Represent the organization at external community, and workforce development, events.
Oversee and coordinate leadership conferences, supervisor onboarding programs, professional development series, and training events.
Manage logistics for in-person and virtual training events including scheduling, attendee communication, hotel coordination, catering, materials, and budget oversight.
Prepare reports, presentations, briefings, and data analysis for executive leadership and organizational stakeholders.
Support organizational initiatives, site start-ups, onboarding deployments, and workforce development programs across multiple locations.
Create quarterly and annual reports related to employee engagement, training, organizational impact, and workforce initiatives.
Support organizational compliance initiatives and maintain documentation related to accreditation and regulatory requirements.
Collaborate with internal departments to ensure ongoing compliance with organizational standards and audit readiness.
Develop and maintain relationships with community organizations, workforce development agencies, and external partners.
Assist with grant tracking, reporting, reimbursement programs, and philanthropic initiatives supporting employees and organizational goals.
Supervise and mentor training, employee experience, and support staff.
Provide onboarding, coaching, performance management, professional development, and ongoing leadership support for direct reports.
Foster a collaborative, customer-service-oriented team environment.
Manage departmental budgets responsibly and ensure fiscal accountability for training, employee support, and engagement initiatives.
Manage multiple priorities simultaneously while maintaining attention to detail and confidentiality.
Effectively communicate and collaborate with employees, managers, executives, community partners, and external stakeholders.
Demonstrate professionalism, sound judgment, and exemplary customer service in all interactions.
Oversee STEPS program
Oversees and supports Front Desk staff
Travel as needed to support organizational training, onboarding, and leadership initiatives.
All Other Duties as Assigned.
You'd make an excellent Employee Support Program Director if you:
Consider yourself a people person.
Love working on collaborative teams.
Are dedicated to internal and external customer service.
Take pride in your work.
Are drawn to serving others and want to challenge yourself through mission-driven work.
Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.
Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees
Summary of desired skills and experience for the Tessera Employee Program Support Director
Bachelor’s Degree in Business Administration or something similar, required
At least 8 years of previous experience in employee support, employee programs or something similar required.
Combination of previous experience and education will be considered for the role
A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
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Date Posted: 06/15/2026*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Please visit this website for more information: https://www.dhs.gov/real-id.
To Apply: Visit our website at www.tessera.org to complete an application.
Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.
Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.
Individuals with disabilities are encouraged to apply.
Tessera is here to help you with the recruitment process.
If you require an accommodation or support, please contact us at
(360) 475-0756 ext. 349, or email [email protected].