GSOC Operator (Global Security Operations Center)
Job Description
DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Job Summary
DSI is growing—again!
We are currently hiring GSOC Operators in Houston, TX 77044. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees.
As a GSOC (Global Security Operations Center) Operator, you will monitor security systems, surveillance cameras, and alarm activity to help maintain a safe and secure environment for our clients globally. This position requires strong attention to detail, sound judgment, and the ability to respond quickly and professionally to security events.
The following shifts are available:
- First Shift
Essential Job Responsibilities
- Monitor live and recorded surveillance camera systems
- Investigate and respond to alarm activity and system alerts
- Utilize Lenel access control and security management software
- Dispatch appropriate personnel or emergency services as needed
- Document incidents accurately and thoroughly in reporting systems
- Communicate professionally with clients, site personnel, and management
- Follow DSI policies, client requirements, and post-specific instructions
- Maintain situational awareness in a fast-paced operations center environment
- Participate in required training and comply with DSI safety procedures and manuals
Qualifications & Requirements
- Minimum 18 years of age
- High school diploma or equivalent
- Prior security, dispatch, monitoring, or control room experience preferred
- Experience with Lenel or similar access control systems preferred
- Basic to intermediate computer skills
- Ability to multitask and remain focused for extended periods
- Effective written and verbal communication skills
- Reliable transportation and means of communication
- Must meet all preemployment requirements
Additional Information / Benefits
- Dental Insurance
- Vision Insurance
- Medical Insurance
Required Screenings
- Criminal Background Check
- Motor Vehicle (if applicable)
- Drug Screen
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.