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Job Description
Job Overview:
The IT Manager will provide operational and technical support across a client’s digital and data platforms, with a primary focus on Medidata Rave, enterprise data platform activities, and operational data oversight. The role is hands‑on and critical to study start‑up and ongoing operational support, working closely with a small digital team and following established SOPs.
Key Responsibilities:
Medidata Rave Support
- Support Medidata Rave activities including user activation for internal users and external CRO users.
- Manage tickets and interactions with Medidata support.
- Configure and maintain Rave modules and functionalities, including IRT-related users.
- Follow SOPs, manage required forms and approvals, and track user activations using Smartsheet.
- Provide intensive support during study start‑up phases, with reduced effort as studies stabilize.
Enterprise Data Platform (EDP / ADP)
- Support the implementation and operation of the client’s enterprise data platform.
- Assist with data mappings between internal sources and the data platform.
- Identify and support resolution of data quality issues.
- Perform reconciliation across datasets and systems.
Operational Data Oversight
- Support ongoing maintenance of the operational data platform collecting CRO data.
- Perform data quality checks and ensure data integrity.
- Support transition activities toward Viva CTMS.
- Ensure alignment of operational data with enterprise data platform activities.
- Support planned activities expected to initiate later in 2026.
Collaboration & Governance
- Work closely with a small internal digital team.
- Coordinate with internal stakeholders across digital, data, and clinical operations.
- Operate within existing governance frameworks and SOPs.
Experience (Minimum Required):
- Minimum 5 years of experience with Medidata Rave.
- Exceptional written and verbal communication and interpersonal skills.
- Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs.
- Demonstrated ability to effectively collaborate and communicate with a variety of audiences and stakeholders including executive management, business leaders, IT peers, and colleagues.
- Strategic thinker, with demonstrated ability to work in a broad and top-down manner with a fair amount of ambiguity at the center.
- Results-orientation with the proven ability and reputation for developing plans and implementing them successfully.
- Self-directed, self-motivated, and driven who can fill in the gaps as to what is needed, and to drive expected results.
Preferred Qualifications Include:
- Experience in the Pharma/CRO/Life Sciences space.
- Experience with managed service providers.
Learn more about our EEO & Accommodations request here.