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Job Description
Job Purpose: To ensure guests’ arrival and departure experience is pleasurable and informative.
Essential Job Functions:
Demonstrate and maintain 4-Diamond standards of service and on a daily basis.
Greet all guests in a friendly, warm manner welcoming them to the Hotel.
Assist guests with luggage as needed during check in/ check out process.
Orient guests to room amenities.
Provide guests with directions and information about the Hotel and surrounding area.
Assist with delivering packages to rooms.
Assist in resolving and accommodating requests for guests and members.
Follow all company policies and procedures., including hotel key policies.
Responsible for a clean and neat appearance of uniform, wearing name tag.
Assist in keeping lobby/main drive clean and tidy.
Maintain ongoing knowledge of all events, promotional programs, amenities and services offered at the Hotel.
Understand all emergency procedures.
Complete other duties as assigned by management.
Qualifications:
Maintain a high propensity for customer service.
Willingness to work extended hours when needed, depending on business demands.
Willingness to work in various weather conditions.
Physical Requirements:
Ability to stand for the duration of an entire shift.
Ability to walk, run, bend, push, pull and lift moderate to heavy weight.
Working Environment:
Interior and exterior of hotel and exposure to weather conditions.
Tools & Equipment:
Bell Stand and luggage carts
Brass Polish and General Cleaning Products
Rate: $21.05 - $28.07