Contingency Management Coordinator - African American Healing Center AAHC

JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The African-American Healing Center Outpatient Program works with high-risk populations from a variety of backgrounds, with a focus upon those cultural issues specific to the Black demographic of the San Francisco Bay Area. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs The Contingency Management (CM) Coordinator delivers and tracks all Contingency Management services, including drug screening and incentive distribution. This role provides encouragement and support to clients engaging in CM as a treatment strategy and serves as the primary point of contact for CM services. The CM Coordinator may also provide case management services, including support with housing, employment preparation, and obtaining vital documents. Group facilitation is an important component of the role, contributing to psycho‑educational learning and life‑skills development. This position works collaboratively with a multidisciplinary team to ensure optimal treatment outcomes and delivers services in outpatient offices, residential treatment settings, or in the field, depending on client and program needs. Key Responsibilities Contingency Management Outreach to and follow up with clients and staff interested in CM Determine and communicate CM eligibility Coordinate with existing treatment providers Provide CM education and training to staff and clients Complete all enrollment procedures and documentation for CM participants Orient and guide CM participants Coordinate with treatment staff to ensure collaboration on CM services Collect urine analysis samples and enter results into the designated database Ensure clients are seen according to program schedules, with visits separated by at least 72 hours Deliver incentives and/or support incentive delivery Meet regularly with CM participants to review progress and goals Collaborate with clients to work toward rehabilitation goals Seek clinical consultation throughout treatment, especially in high‑risk situations Maintain frequent communication with treatment teams, including participation in case conferences and care planning meetings Deliver services in outpatient, residential, or field settings as assigned Meet expected service‑hour performance requirements Provide translation services as needed (if applicable) Group Facilitation Lead psycho‑educational groups supporting recovery and harm‑reduction learning Provide group coverage as needed to support fellow staff Case Management Gather, post, and share tangible and printed resources with clients, including: Housing Health and medical services Employment resources Identification and vital documents Assist clients with care coordination tasks such as: Housing waitlist applications Job applications Resume development Accompany clients to outside appointments when needed Place reminder calls to clients and step‑down staff to support attendance Lead 90-day Milestone meeting coordination  Clinical Documentation Complete all progress notes within 72 hours of service delivery Maintain compliance with all clinical documentation deadlines Enter drug test results promptly to ensure timely incentive distribution Maintain documentation in accordance with: Agency policies and procedures HIPAA 42‑CFR DMH and SAPC standards Training, Supervision, and Quality Improvement Participate actively in individual supervision Attend agency and team meetings Engage in training opportunities Communicate collaboratively with all members of the behavioral health team, including: Medical providers Mental health staff Psychiatry Substance use disorder specialists Complete all assigned trainings and Relias courses on time Other Duties Arrange work schedules according to agency needs Attend and assist with tabling and presentations at events outside of the office when possible Serve as site "Overdose Champion", attending associated meetings for prevention and awareness  Attend staff meetings and other meetings as assigned Read and respond to emails and Teams messages daily as appropriate Assist with organizing and maintaining office space Drive agency‑approved vehicles for client transport when cleared Work collaboratively with: Case Managers Clinical Therapists Counselors Recovery Coaches Substance Use Treatment Teams Medical Providers Psychiatrists Perform other duties as assigned Qualifications Education, Certification, and Experience High school diploma or equivalent required Bachelor’s degree preferred SUD registered or certified and in good standing with a California certifying agency Minimum of two years’ experience in the human services field preferred Experience working with substance‑using populations Experience providing trauma‑informed services Experience delivering evidence‑based practices preferred Knowledge Knowledge of substance use, mental health, and criminal justice impacts Cultural competence and ability to work with diverse populations Proficiency with Microsoft Word, Outlook, and internet applications