Digital Account Manager (Remote)
Job Description
Discover Your Talent!
Come work for us! We have an immediate opening for a remote Digital Account Manager, responsible for being the main point of contact for an assigned group of digital clients. Working directly with sales and throughout all departments, your main focus is to provide a superior client experience for a long and successful partnership. As an Account Manager, you’ll be tasked with leading marketing campaigns from the idea stage through execution and implementation. The ideal candidate has prior experience talking, strategizing, and reviewing digital marketing campaigns on a high level. Connrex Digital is looking for a strong customer service skill set, an outgoing personality, a proactive approach, and a strong desire to help each client strive for success.
Connrex Digital is a sister company to Connoisseur Media, a dynamic and leading player in the radio, digital, and media industry, committed to delivering exceptional content and experiences to our clients and listeners.
Key Responsibilities and Qualifications:
- Strong presentation, organizational, detail-oriented, and interpersonal skills required with vast experience preparing and structuring calls and monthly meetings to help maximize time and wow clients!
- In-depth understanding of client campaigns and a solid understanding of how each digital offering and product can benefit the client.
- Have a multi-tasking mindset for client discovery calls, campaign change requests, checking client budgets, reviewing performance, and answering billing questions – all of which can be part of the daily workload.
- Have a pulse on your current clients’ plans and offer recommendations, latest offerings, budget increase, and packages to increase growth and/or ROI. Celebrate wins and brainstorm with clients on room for growth.
- Continuously build and maintain strong client relationships on trust, knowledge, and proactive responses.
- Research and provide feedback as needed; answer industry questions or work with the appropriate person to get the client the best answer possible.
- Be proactive and keep a pulse on the latest trends, offerings, and products in the digital marketing industry.
Desired Skills:
- 5+ years in a direct client-facing/customer-service role.
- 2-3 years of digital marketing experience.
- High-level knowledge of SEM, SEO, social media, and web design is required.
- Experience working closely with a sales team is desired.
- High-level knowledge of programmatic or performance marketing.
- Digital or marketing experience with strong digital and social media skills
- Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
- Paid Time Off: 17 PTO days and 10 company holidays.
- 401(k) Retirement Plan: Employer matching to support your future financial goals.
- Employee Assistance Program: Free support services for you and your household.
Pay Range: $65,000 per year