Job Description
Position Overview
As a Solutions Consultant you will become an expert in MRI PMX and its best practice use. You will use that expertise, combined with your knowledge of property management, accounts and general consultancy skills to assist new and existing clients to leverage the business benefits available from the PMX solution. You will approach all engagements with enthusiasm and professionalism making use of your client service skills.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town or Johannesburg office.
Responsibilities:
Guide new clients through the initial implementation and configuration of PMX, towards set objectives for going live with the software.
Provide ongoing professional services to clients, such as:
Running workshops
Training of formal courses
Maintain an expert level of knowledge of the PMX software
Maintain a reasonable knowledge of the other products and services sold by MRI and the general direction of the Company. Whilst focused on PMX, it is quite possible the role will involve working on other MRI products.
Provide pre-sales consultancy assistance to the Sales teams should this be required.
Contribute to software development plans based on client facing experience and knowledge of business sector requirements if required.
Similarly evaluate new initiatives and from time to time assist with the testing. Contribute wherever possible to achieving a high level of billable utilisation. Collaborate with other teams within MRI (such as PMX Support and Application Administration Services) as and when required
To follow the GPS internal processes and procedures, including the appropriate and timely updating of all internal systems.
This is not intended to be a definitive list, and other responsibilities may arise from time to time.
Skills and Knowledge:
Ideally have previous experience of providing consultancy around configurable software solutions.
Ideally have knowledge of property management software solutions including the financial aspects.
Experience delivering training to clients in a variety of ways including formal courses and workshop-style sessions.
Exceptional communication skills and be comfortable with dealing with all levels of a client organisation from the directors, downwards.
Understand the increasing expectations that clients have of commercial software, and the need to deliver a good experience.
Organised and methodical.
Have an understanding of business analysis and associated skills
Benefits:
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!