Consumer Finance – Administrative Specialist
Job Description
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go Where Opportunity Is Everywhere
At Travel and Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.
We are seeking an experienced Admin Specialist to join our team!
How You’ll Shine
Administrative & Operational Support
Provide administrative support across Consumer Finance functions, including but not limited to Lending, Receivables, Collections, Transfers, and Account Maintenance
Coordinate and complete a range of administrative tasks in line with departmental priorities and deadlines
Directly assist key stakeholders and team members as required
Documentation & Compliance
Manage document intake, proofing, validation, and storage to ensure completeness, accuracy, and compliance
Ensure sales and customer documentation received is complete, compliant, and suitable for processing
Complete all required documentation in line with compliance, audit, and record-keeping requirements
Ensure all work is carried out in accordance with company policy, procedures, and relevant legislation
Account & Transaction Processing
Process account onboarding, maintenance, and updates across business systems
Support account settlement activities, including processing accounts for settlement
Process cancellations, refunds, and account adjustments accurately and within service standards
Maintain data integrity through accurate data entry and system updates
Communication & Coordination
Manage inbound and outbound communications, including email, correspondence, and phone contact
Respond to internal and external enquiries in a professional and timely manner
Support scheduling of meetings, functions, and department events
Assist with calendar management and coordination as required
Quality, Timeliness & Service
Meet schedules, deadlines, and agreed service timelines
Contribute proactively in team meetings and continuous improvement discussions
Identify opportunities to improve administrative processes, efficiency, and service outcomes
Deliver a “Count On Me” service experience to all internal and external stakeholders
Values, Conduct & Safety
Display integrity by taking responsibility, delivering on commitments, and doing the right thing
Communicate respectfully and support peers and leaders to build a positive team environment
Comply with all Workplace Health & Safety policies and procedures
Take reasonable care for personal safety and the safety of others in the workplace
Perform any other reasonable duties as requested to support departmental objectives
How You’ll Be Rewarded
Career advancement and training opportunities that will enhance the quality of your professional life
Rewards & Recognition
Competitive Health insurance with Dental Coverage
Discounted hotel and resort stay at Wyndham properties
E learning Courses
A fun and fantastic work environment that includes exciting activities and Events
Occupational Health and Safety Compliant Workplace
Shuttle Services
What You Will Bring
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple tasks, priorities, and deadlines
- Comfortable working across different Consumer Finance functions and systems
- Clear written and verbal communication skills
- Strong customer service mindset with a professional approach
- Ability to work both independently and as part of a team
- Willingness to learn, adapt, and support continuous improvement
- Demonstrated integrity, accountability, and reliability
- Experience in consumer finance, memberships, lending, or regulated environments.
- Exposure to account transfers, contract variations, or account closures.
- Familiarity with credit assessment or hardship-related processes.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.