Studio Experience Coordinator

 Studio Experience Coordinator

alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator

We are looking for a dynamic professional Studio Experience Coordinator member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This role also includes overseeing the day-to-day operations in studio and requires close collaboration with members of our Tailoring department. This is a customer facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.

Compensation

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

Responsibilities

Front Desk - Office Management 

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the alts Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Scan out all fittings to the proper fitter in the system
• Responsible for ordering and tracking inventory. 
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointment
• Collect payment from all clients and mark tickets as paid and collected

Customer Service

• Quick, warm, and on-brand customer communication across emails, calls and in-person 
• Instruct Customers on how to check in for their appointments
• Offer each customer water, ensure the company playlist and scents are working properly
• Check in on customers throughout entire experience in studio - from check in to check out
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
• Contribute ideas to company policies to create an even better customer experience

Operations

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all garments are racked in accordance to alts standardized racking system
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Attributes

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
• You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
   

Experience

• Batchelor's degree OR directly related experience required,
• Prior responsibilities in the fashion industry, and communications management desired.
• Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
   

*This is an early career role.*

Why the Role is Compelling

As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.