Customer Planner Specialist

Ready to bring a little fun to forecasting? As a Customer Planner Specialist on our US Market Operations team, you'll team up with some of our biggest retail partners to build smart, data-driven plans that keep LEGO bricks flowing to fans everywhere.  

It's a great spot to grow your skills, collaborate across teams, and see your work make a real difference! 

Core Responsibilities 

• Executes internal Collaborative Customer Planning (CCP) process with assigned retailers and associated KAMs 

• Uses advanced analytics and statistical modeling to develop and maintain accurate joint consumer sales, shipment, and inventory plans for assigned retailers 

• Leads CCP alignment with KAM, who will then engages with the buyer and/or planner on recommended updates to the plan, communicates rationale behind proposed changes, validates customer input and feedback, and negotiates alignment on plan (with support from the Customer Planner) 

• Facilitates alignment on assumptions between CCPs and the LEGO Group’s US Demand Plan. 

• Uses customer-level insights to influence push volume target-setting for US Market 

• Manages plans to push volume targets with support from the Key Account Manager. 

• Ensures push volume is accurately planned in the CCP. This responsibility includes developing clear and accurate assumptions on topline volumes and ship timing for new product launches, trade promotions, and peak season inventory builds. 

• Brings topline planning perspective to weekly forecast collaboration meetings with Inventory Managers and Demand Planning Managers 

• Drives operational improvement with assigned retailers. Identifies and drives operational improvements that support joint in-stock, fill rate, and excess inventory management objectives. Partners with KAM team to ensure operational support for commercial innovation. 

• Partners closely with Key Account Manager to ensure planning goals are aligned to our strategic goals with assigned retailers  

Play your part in our team succeeding 

US Market Operations is responsible for short-term forecasting and operational execution of the LEGO Group’s US business. We are a customer-focused organization – the team that collaborates with internal functions and external customers to deliver BU priorities and customer goals.  

Do you have what it takes?  

• Functional experience in key account management, demand planning, customer planning, or data analytics 

• Ability to generate actionable insights from data using data analysis tools like Power BI, and Microsoft Excel 

• Excellent written and verbal communication skills 

• Ability to communicate insights and supporting data to influence strategy 

• Strong understanding of retail math (cost of goods sold, initial mark up, gross margin $, gross margin %, etc.) 

• Independent problem solving and decision making skills 

• Can effectively navigate ambiguity to deliver results 

• Demonstrated ability to proactively interpret data, identify trends and challenge the status quo  

• Bachelor’s degree or equivalent working experience in a business-related field  preferred 

Additional details on this position: 

• Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.  

• No relocation assistance will be provided for this position.