Patient Registration
Job Description
Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
Responsibilities
- Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual.
- Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.
- Pre-registers and verifies insurance and demographic information with the patient according to established guidelines.
- Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
- Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
- Monitor’s patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
- Researches and facilitates patients questions and concerns according to established guidelines and procedures.
- Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
- Actively participates in creating and implementing improvements.
- Performs other responsibilities as needed/assigned.
Required Qualifications
- High School graduate or equivalent
- 1-3 years experience
- Prior medical office or insurance company experience, preferably in a customer service position.
Preferred Qualifications
- Completion of Medical terminology course
- Prior experience working with third party payer regulations
- Knowledge of insurance and third-party payors
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status $20.83- $29.40 Hourly
Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
Responsibilities
- Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual.
- Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.
- Pre-registers and verifies insurance and demographic information with the patient according to established guidelines.
- Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
- Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
- Monitor’s patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
- Researches and facilitates patients questions and concerns according to established guidelines and procedures.
- Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
- Actively participates in creating and implementing improvements.
- Performs other responsibilities as needed/assigned.
Required Qualifications
- High School graduate or equivalent
- 1-3 years experience
- Prior medical office or insurance company experience, preferably in a customer service position.
Preferred Qualifications
- Completion of Medical terminology course
- Prior experience working with third party payer regulations
- Knowledge of insurance and third-party payors