Housekeeping Supervisor

Job Overview

1. Responsible of running efficiency operation of hotel area. Ensure the hotel area are clean and in good condition according to the hotel standard.
2. Supervise and control the work performance of Room Attendants and Public Area Cleaners.

Responsibilities

1. To assign day to day work to Room Attendants included.
2. To direct and inspect daily routine cleaning of assigned area included guest rooms and public area.
3. To supervise the overall cleaning and servicing of guest rooms, corridors, sore rooms in accordance with the standard set by the hotel.
4. To issue verbal and written orders for response area included emergency or non-urgent repairing to Engineering and to be follow up accordingly.
5. To handle guest request and complaints, report to duty superior for the further handling.
6. To organize work assigned by superior, ensure the subordinates to perform their duties quickly and efficiently as well as the quality and service are met the standard all the times.
7. To report any irregular happening immediately from work area to duty superior such as Executive Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper or Guest Services Manager.
8. To perform shift duty if required.
9. To control the departmental stock in guest floor such as guest supplies, linen, cleaning supplies, cleaning equipment, etc.
10. To assist superior to carrying out the periodical inventory stock taking for linen, operation equipment and guest amenities, etc.
11. To provide practical train and supervise subordinates especially for special cleaning projects, assist in the proper care of equipment and usage of supplies and enforce standards of cleanliness.
12. To update the room status by physical inspection and liaise with Housekeeping Coordinator and Guest Services Manager to prepare operation report such as DND, room discrepancy, room defects, etc.
13. To report any loss or damage of linen, furniture, fixture or equipment.
14. To record the daily log and conduct proper handover to next shift and duty superior before off duty.
15. To keep floor master key and duty phone safety during working hour and return to Housekeeping office at the end of shift.
16. To ensure that all on-day “Lost and Found” items are sent to Housekeeping Office for further handling.
17. To perform any other duties as directed by the Assistant Housekeeper / Head Supervisor.
18. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

1. Secondary education, vocational training school preferably.
2. 5 years housekeeping experience with 1 year in similar position.
3. International chain hotel experience preferably.
4. Able to communicate in English and Cantonese, and preferably Putonghua.
5. Physically fit, neat, tidy, and pleasant disposition, service oriented.
6. Good interpersonal skills, good team player.
7. Experience in operating housekeeping machines.
8. Able to work under pressure.
9. Strong in supervision and leadership.

Personal Data Privacy

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to [email protected] with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

 

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.