Job Description
THE REAL DEAL
Forget coffee runs and “learning by watching.” This is a hands-on leadership role inside one of the most important departments in the hotel.
You’ll be in the engine room of operations: Rooms Division, with a heavy focus on Housekeeping. This is where standards are won or lost.
WHAT YOU’LL ACTUALLY DO
• Run daily operations – room flow, inspections, priorities
• Handle pressure – VIP arrivals, last-minute chaos, tight deadlines
• Own quality – no shortcuts, no excuses
• Lead people – brief teams, manage performance, motivate under pressure
• Understand the business – productivity, costs, stock, suppliers
• Fix problems fast – guest complaints → solutions, not stories
• Create a place of well-being with the team and colleagues
WHAT YOU WALK AWAY WITH (THE ROI)
• Real leadership experience (not theory)
• Ability to manage large teams (20-30people)
• Understanding of cost vs quality (where money is made or lost)
• Confidence in high-pressure environments
• A serious head start vs other graduates
WHO THIS IS FOR
• Hospitality student who wants more than a basic internship
• Not afraid of opportunities
• Detail-obsessed and structured 😊
• Thick skin – you take feedback and move forward + work on a way of working together with an incredible Executive Team
• Build strong relationships
• You want responsibility, not comfort
WHAT YOU GET
• Exposure to a flagship Hilton property in a prime European location
• Direct access to leadership – no unnecessary hierarchy- direct communication with GM (121’s)
• Fast learning curve (you’ll feel it within weeks)
• Opportunity to build a real career within Hilton
WHY THIS ROLE HITS DIFFERENT
Most future hotel leaders don’t understand Housekeeping. That’s a mistake.
If you can run Rooms, you can run a hotel.
BOTTOM LINE
It’s demanding and fair
It’s fast and incredible exciting
It’s real with real opportunities
Lets do this!