Patient Enrollment Coordinator
Job Description
Welcome to Cosán Careers
Where Compassion Meets Connected Care.
Cosán creates pathways to modern aging by delivering human-led, AI-enabled virtual care management that connects patients and providers beyond the office visit. Our teams combine clinical excellence, intelligent technology, and compassionate care to reduce fragmentation in healthcare and support whole-person well-being. If you’re looking for work that is meaningful, mission-driven, and centered on improving lives — you’re in the right place.
Our Mission
To connect patients and providers through compassionate, high-quality care by helping providers extend care beyond the office — ensuring care is always personal, timely, and focused on improving lives.At Cosán, innovation doesn’t replace the human touch — it amplifies it.
Why Work at Cosán?
We are redefining chronic care management by combining the power of AI with multidisciplinary, team-based care. Our care teams include nurses, care coordinators, nutrition professionals, behavioral health specialists, and clinical support staff working together to deliver proactive, evidence-based care.
When you join Cosán, you join a company that:
Supports more than 130,000 patients nationwide. Delivers care “in between visits” when it matters most. Prioritizes compassion, clinical excellence, accountability, and innovation. Uses AI ethically to enhance care — not replace it.
Our Culture
At Cosán, we believe: Virtual care should never feel distant. Technology should strengthen human connection. Every patient deserves dignity, empathy, and proactive support. Collaboration across care teams drives better outcomes. We are building a workplace where professionals feel valued, empowered, and connected to meaningful impact.
What You’ll Experience Here
A mission-driven healthcare environment. Opportunities to work in AI-enabled, team-based virtual care. Continuous learning and clinical excellence. A growing, nationally expanding organization backed by strategic investment. Flexible, remote-first opportunities (role specific).
Our Hiring Philosophy
A career at Cosán is more than a job — it’s a journey of growth, learning, and impact. We look for professionals who bring compassion, accountability, innovation, and a commitment to whole-person care. In return, we provide the tools, technology, leadership support, and collaborative environment to help you succeed.
Frequently Asked Questions
How long does the hiring process take?
Our hiring process typically takes 2–3 weeks, depending on the role.
Do I need to apply to multiple roles?
We encourage you to apply to positions that closely align with your skills and experience.
Are interviews virtual or in-person?
Most interviews are conducted virtually. Some roles may require in-person interviews based on location.
Will you contact my current employer?
We do not contact current or previous employers without your permission and only at the appropriate stage of the process.
Can I apply if I don’t meet every qualification?
Yes. If you’re excited about the role and believe you can make an impact, we encourage you to apply.
Equal Opportunity & Inclusion
Cosán is committed to expanding access, equity, and inclusion — both in the care we deliver and the workplace we build. We are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We prohibit discrimination consistent with all applicable federal, state, and local laws. Cosán provides reasonable accommodations to qualified individuals with disabilities throughout the application process.
Ready to Make an Impact?
Explore our open opportunities below and begin your journey with Cosán.Together, we are connecting care where it matters most — between patients and the people who serve them.
Job Title: Patient Enrollment Coordinator.
Compensation: $550 JMD hourly role with performance-based bonuses.
Location: Jamaica – Onsite
Work Environment: On-site call center supporting U.S. operations
Why Choose Us?
At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).
What You’ll Do:
- Contact patients identified as eligible for care management services.
- Provide patient education on care management support and services.
- Accurately document all patient communications (verbal or written), including communications with patients and/or their caregivers.
- Adhere to documentation protocols and best practices for daily workflow.
- Exhibit excellent customer service skills, as demonstrated by positive feedback from customers and patients.
- Develop and build trusting relationships with patients, showing a true passion for caring for them and guiding them in their health journeys.
- Stay flexible and adapt quickly to new processes, software changes, and priorities with a positive attitude and a willingness to learn continuously.
- Demonstrate empathetic and active listening skills, thriving both as a team member and independently in a fast-paced environment.
- Inform your manager of any issues pertinent to the enrollment process and any known or perceived concerns.
- Utilize multiple scripts for different clients and services, following processes and protocols.
- Meet or exceed daily call expectations as directed by management.
- Become proficient in using technology, including the Cosan e-consent platform.
- Contribute positively as a department member by supporting all team members productively and constructively.
- Perform other duties as assigned.
Success in This Role Means:
- A minimum average of 12 call attempts per hour.
- A minimum of 2 average enrollments per hour.
- Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.
What We’re Looking For:
- A compassionate, patient-focused individual with strong communication skills.
- Knowledge of healthcare terminology, conditions, and care principles.
- Ability to navigate multiple systems efficiently while engaging with patients.
- Bilingual (Spanish/English) candidates are a plus!
- Strong problem-solving, organizational, and time-management skills.
- A positive attitude with the ability to adapt quickly to new processes and priorities.
Required Qualifications:
- Minimum of 3 CXC/CSEC subjects, including Mathematics and English, with a preference for one science-related subject.
- At least 2 years of work experience in a relevant role within a call center.
- Knowledge of healthcare terms, conditions, roles, and basic care principles.
- Intermediate to advanced computer skills, demonstrated by the ability to navigate multiple systems using the same monitor and quickly learn new software programs and applications, including experience with Outlook and MS Office.
- Must be highly motivated and results-oriented, with strong skills in communication, organization, multi-tasking, and time management.
- Effective communication, interpersonal skills, and problem-solving abilities.
- Must possess strong telephone and virtual communication skills, with the ability to communicate clearly and effectively over the phone, particularly with elderly adults, in a confident and compassionate manner.
- Ability to work effectively as part of a team to achieve daily goals and complete tasks, ensuring that production goals and quality metrics are consistently met within set standards.
- Must pass a background check, have a positive attitude, adapt well to change, be a team player, and be willing to continuously learn new skills.
- Must be available to work onsite.
Compensation & Benefits:
- Starting at $550 JMD per hour, with uncapped performance-based bonuses.
- Vacation, Sick Leave, and Company-Paid Holidays.
- Company-Paid Medical, Dental, Vision, Life Insurance Plans.
- Transportation Allowance.
Work Environment & Requirements:
- Monday–Friday schedule—no weekends or late nights.
- Work Hours: 9:00am - 6:00pm.
- Fully onsite role in Montego Bay Free Zone, St. James JA.
- Company-provided equipment (Mini PC, monitor, headset, etc.)
- Ability to sit for long periods and make a high volume of outbound calls.
- Strong commitment to compliance, accuracy, and patient advocacy.
If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.