Security/Operations Support

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.   As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.   We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.  

What you will have an opportunity to do:

Position Summary

The Security Officer / Operations Support position is responsible for maintaining a safe, secure, and welcoming environment for guests, colleagues, and visitors during evening, overnight, weekend, and holiday shifts. This role serves as the primary on-site resource for security-related matters while also providing operational support across hotel departments as business needs dictate.

The ideal candidate is dependable, service-oriented, highly visible, and capable of responding to security concerns while assisting departments with various operational tasks to ensure exceptional guest experiences and smooth hotel operations.

Essential Job Functions

Security & Safety Responsibilities

• Conduct regular interior and exterior property patrols to ensure the safety and security of guests, colleagues, and hotel assets.
• Monitor hotel grounds, entrances, parking areas, and public spaces for suspicious activity, safety hazards, or policy violations.
• Respond promptly and professionally to guest concerns, disturbances, emergencies, and security incidents.
• Complete detailed incident reports and maintain accurate security logs.
• Assist with emergency response procedures, including fire alarms, medical emergencies, severe weather events, and property evacuations.
• Ensure all exterior doors, gates, and restricted-access areas are secured appropriately.
• Monitor CCTV systems and other security equipment as applicable.
• Support loss prevention efforts by identifying and reporting potential risks.
• Maintain a visible presence throughout the property to deter misconduct and provide assistance when needed.
• Enforce hotel policies and procedures in a professional and respectful manner.

Operations Support Responsibilities

During periods of low security activity, this position will provide support to various departments throughout the hotel, including but not limited to:

Front Office

• Assist guests with directions and general inquiries.
• Support luggage assistance and guest requests.
• Deliver guest amenities and messages as needed.

Housekeeping

• Assist with linen deliveries and supply transportation.
• Support public area cleanliness and appearance standards.
• Help with room readiness projects as directed.

Food & Beverage

• Assist with banquet setup and breakdown.
• Support outlet cleanliness and organization.
• Deliver supplies and assist with event logistics.

Engineering/Maintenance

• Report maintenance concerns and safety hazards.
• Assist with basic non-technical projects and preventive maintenance tasks.
• Support facility inspections.

Other Departments

• Provide general operational assistance based on business demands.
• Participate in special projects, colleague events, and hotel initiatives.
• Support department leaders during peak business periods.

What are we looking for?

Qualifications

• High school diploma or equivalent required.
• Previous security, hospitality, military, law enforcement, customer service, or operations experience preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional during emergencies.
• Excellent observation and problem-solving abilities.
• Basic computer skills and report-writing capabilities.
• CPR, AED, and First Aid certification preferred or willingness to obtain certification.

Schedule Requirements

• Must be available to work evenings, overnight shifts, weekends, and holidays.
• Flexibility to work varying schedules based on operational needs.
• Ability to remain on-site and independently manage security-related situations during non-business hours.

Compensation:

$18.00

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$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.