Technician V, Lab Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Performs a range of tasks involved in installing, configuring, documenting, and maintaining laboratory equipment, test equipment software upgrades, network infrastructure, and lab setup. These tasks encompass activities such as conducting audits, tracking capital and expensed equipment in the labs, managing inventories, and updating written procedures. Takes responsibility for the strategic planning and efficient allocation of company resources to successfully execute infrastructure projects or specific project components, starting from the planning phase and continuing through the design and implementation phase. Identifies and communicates the scope of projects, ensuring the achievement of program milestones and objectives. Facilitates effective communication between technical and non-technical teams, coordinates project schedules, monitors budgets, and delegates tasks. Regularly keeps management informed about significant issues and any changes that might impact daily operations and project outcomes.
 

How you will make an impact:

• Work closely with the various Lab Support Teams to coordinate, plan and execute operational activities in the lab, ensuring adherence to lab processes, EHS guidelines and regulatory requirements.
• Manage lab and infrastructure equipment PM’s including procurement of materials and resources.
• Maintain accurate records of lab activities ensuring compliance with documentation standards.
• Work closely with Lab Management on planning, designing and implementing Lab Projects.
• Collaborate closely with Facilities Management team to coordinate, plan, and execute building activities, ensuring adherence to building processes and safety standards.
• Ensure effective communication and coordination between Lab Operations and Facilities Management team to optimize the overall functionality and efficiency of the facility.
• Collaborate with Facilities Management team to plan, design and implement building infrastructure projects, renovations and improvements.
• Act as a Team Lead providing guidance and training to team members and lab support staff.
• Allocate resources effectively to meet project requirements and schedules while balancing workload and priorities.
• Foster a culture of collaboration, teamwork and knowledge sharing among lab support team and lab users.
• Help in identifying staff needs, participate in the recruitment process, and contributes to the professional development of team members.
• Enforce and promote strict adherence to safety protocols, best practices and regulatory guidelines within the labs.
• Attend monthly safety inspections and implement corrective actions as necessary.
• Stay updated with industry trends, emerging technologies and relevant regulations, ensuring lab compliance.
• Collaborate with with internal teams, such as Environmental Health and Safety (EHS), to implement and maintain a safe work environment.
• Manage the maintenance and repair of lab equipment and instrumentation, ensuring proper functionality.
• Manage vendor relationships and service contracts, coordinating equipment installations and upgrades.
• Plan and execute lab space utilization, including layout optimization and equipment placement.
• Collaborate with facilities and IT Teams to address infrastructure needs and resolve technical issues.
• Identify opportunities for process improvement, cost optimization, and workflow efficiencies in the lab
• Evaluate and implement new technologies, methodologies and lab automation tools to enhance effiency and remote working.
• Collaborate with cross-functional teams to support R&D efforts, pilot projects, and innovation initiatives.
• Contribute to strategic planning and decision-making processes related to lab operations.

The must haves:

• Experience: 3+ years of experience in asset tracking and inventory management within a technical lab environment.
• Application of hardware installation, configuration, and lab equipment maintenance activities.
• Background in maintaining and working with network infrastructures in a lab setting.
• Utilization of scripting software to automate operational or maintenance tasks.
• Experience executing software deployments and configuration activities on lab systems.
• Demonstrated troubleshooting of complex hardware, software, and network-related issues.
• Application of facilities-related operational tasks relevant to lab environments.
• Application of project management principles to lab initiatives or equipment deployments.
• Experience producing technical documentation, procedures, and user guides.
• Demonstrated customer-focused interaction with internal stakeholders for lab-related requests.

Pay Range:

The salary range for this role is: $79, 800 - $127, 600

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.