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Job Description
Skill required: Order to Cash - Account Reconciliations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? OTC Global Manager will be responsible for overall management of the OTC Non-Collections processes such as Billing Operations, AR Help desk, Cash applications, Credit Management & Global Credit Risk, ensuring that all metrics are met, and issues are resolved. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account.
What are we looking for? •Bachelor’s degree 12+ years of experience and /or excellent domain knowledge of F&A processes being managed. Experience managing client relationships, including managing operations and operational excellence. Proven record of implementing best operational practices Experience with communications and people •Experience in Finance & Accounting, specifically in Order-to-Cash Sound Operations management experience (including SLA management). Strong Client interaction skills. Fluent English skills including Oral and Business Writing Attention to details Ability to solve urgent matters and work under pressure Excellent interpersonal and communication skills Strong commitment to working with teams Providing excellent customer service Ability to work in a multicultural and diverse environment A natural ability to adapt to change Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.
Roles and Responsibilities: •Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with client Achieve client’s Service Satisfaction at the level of client management and customers’ experience Establish and lead the OTC team including appropriate team managers succession plan is in place Provide a holistic view of service delivery to the client. Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issues Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unitAny Graduation
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? OTC Global Manager will be responsible for overall management of the OTC Non-Collections processes such as Billing Operations, AR Help desk, Cash applications, Credit Management & Global Credit Risk, ensuring that all metrics are met, and issues are resolved. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account.
What are we looking for? •Bachelor’s degree 12+ years of experience and /or excellent domain knowledge of F&A processes being managed. Experience managing client relationships, including managing operations and operational excellence. Proven record of implementing best operational practices Experience with communications and people •Experience in Finance & Accounting, specifically in Order-to-Cash Sound Operations management experience (including SLA management). Strong Client interaction skills. Fluent English skills including Oral and Business Writing Attention to details Ability to solve urgent matters and work under pressure Excellent interpersonal and communication skills Strong commitment to working with teams Providing excellent customer service Ability to work in a multicultural and diverse environment A natural ability to adapt to change Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.
Roles and Responsibilities: •Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with client Achieve client’s Service Satisfaction at the level of client management and customers’ experience Establish and lead the OTC team including appropriate team managers succession plan is in place Provide a holistic view of service delivery to the client. Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issues Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unitAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.