Job Description
Europcar Mobility Group
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Europcar is looking for Welcome Hosts
Would you like to be part of the Europcar team? We are looking for Welcome Hosts at our Edinburgh Airport location.
Benefits:
Competitive Basic Salary
Starting on 5.6 weeks holiday (including bank holidays)
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Pension and a life insurance scheme
Discounted car hire rates across our network
Free annual eye tests
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Main purpose of the role:
To ensure our customers are greeted and supported in the car park by showing controls, vehicle condition and assisting with luggage. Provide excellent customer service at all times.
Main duties of the role:
To be ready and available for customers in the reception area. Approach all customers to assist with luggage, controls and vehicle condition in an assumptive way including bringing the car to the door.
To process customers through the Queue management system when required or push customers to any vacant
To observe and take action when they see service levels could be better.
Report any inconsistencies where we could improve service to our customers.
To perform regular cosmetic checks on the vehicles within the car park. To ensure our customers' expectations are met at all times.
To maintain a high quality of Customer Service recognising the company’s Customer Service Standards, and observing the company’s Quality Policy when applicable to your duties.
In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
Ensure the safety and security of customers, staff, equipment and premises at all times. Log any lost property immediately when found.
To identify and communicate to the Station Manager any new / additional aspects within the workplace which might have a significant impact upon the environment.
To drive company vehicles with care and adhere to the Company Driving Standards Policy.
Any other reasonable duty as requested by management.
No authority to use a Company vehicle without prior management approval.
Key skills and attributes required:
Teamwork.
Adaptability.
Resilience.
Efficiency.
Interpersonal skills.
If you believe you have what it takes to become a successful Welcome Host within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com