Nurse Manager of Home Care Services Full Time
Job Description
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
The manager of home care services is responsible for the clinical, operational, and regulatory oversight of home care and hospice services. This role ensures the delivery of high-quality, patient-centered care while supporting staff development, compliance, interdisciplinary collaboration, and organizational goals. The manager provides day-to-day supervision of clinical staff, promotes regulatory readiness, monitors quality outcomes, and works collaboratively with leadership to ensure efficient operations and exceptional patient care.
Responsibilities
Clinical and Operational Oversight
- Oversees the daily operations of home care and hospice services
- Supervises and supports the home care and hospice nursing and interdisciplinary staff
- Assists with staffing coordination and scheduling oversight
- Provides clinical guidance and support for complex patient situations
- Coordinate with intake staff to ensure acceptance of appropriate referrals and timely admissions
- Availability to do field visits as needed to support patient care
- Participates in Administrator on Call rotation to support staff after hours and on weekends
Regulatory and Compliance
- Ensures compliance with all federal, state, Medicare, Medicaid, and accreditation standards
- Maintains survey readiness and assist with preparation for regulatory reviews and audits
- Oversees adherence to agency policies, documentation standard, and clinical best practices
- Monitors and address incident reports and risk management concerns
Quality and Performance Improvement
- Provide oversight of Quality Assurance and Performance Improvement (QAPI) activities
- Work with Clinical Education and Outcomes Specialist to identify opportunities for process improvement and staff education
Staff Leadership and Development
- Provide oversight of new staff orientation
- Conduct annual performance evaluations
- Promote staff engagement, accountability, and professional growth
- Assist with recruitment, interviewing, and retention efforts
Interdisciplinary Collaboration
- Collaborate with physicians, facilities, community partners, and interdisciplinary team members to coordinate patient care
- Participate in leadership meetings, staff meetings, and weekly hospice IDT meetings
- Support communication to ensure continuity of care and operational efficiency
Qualifications
- Current Registered Nurse (RN) in Connecticut
- Bachelor’s degree in nursing
- Minimum 3-5 years of nursing experience in home health or hospice
- Knowledge of Medicare COPs, hospice regulations, home care standards
- Strong organizations, communication, and problem-solving skills
- Strong critical thinking and clinical judgement
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.