Job Description
At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.
If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.
POSITION OVERVIEW
Identifies customer needs through communication and proper inspection processes. Communicates identified needs and gives suggestions in a professional manner back to the customer.
JOB RESPONSIBILITIES
· Quote prices (via computer) in response to customer requests
· Maintain Company and store goals in relations to: CFNA applications, SIPING, Alignment units, and lube ticket averages.
· Answers phones
· Inspect and diagnose: service, tire, and automotive repairs problems, communicate necessary repairs and/or replacement of tires.
· Notifies customer on special order follow-up.
· Identifies ways to maximizes new sales opportunities within the existing customer base and executes on that plan.
· Recommend additional preventative services to customers using Commercial Tire Standards.
· Monitor customer wait times to ensure customer satisfaction and meeting Commercial Tire standards.
· Maintain a clean and neat work area and appearance.
· Adheres to and supports safe work practices and Commercial Tire’s safety guidelines and standards
· May assist with the Administrative duties, inventory function; receiving, warehousing, delivery
· May assist with picking up and delivering vehicles for customers
· Obtains monthly sales and GP goal and monthly unit goals
· Supports company safety, professional and operational standards and adheres to all audit requirements
· Performs other duties as assigned or needed
QUALIFICATIONS – Unless indicated otherwise, these are preferred
· Valid Driver’s License and Insurable Driving Record (required)
· High school diploma or equivalent
· Minimum of 1 – 2 years tire experience and sales experience.
· Retail TIA training