Case Manager

JOB PURPOSE:

 

The Case Manager provides comprehensive wrap-around support services for veterans, active-duty service members, and their families receiving care at the Steven A. Cohen Military Family Clinic. This position serves as a key point of contact for clients by assisting with intake coordination, referral screening, care navigation, resource linkage, outreach activities, and collaboration with community and military stakeholders. The role supports continuity of care and helps ensure clients receive timely access to appropriate behavioral health and supportive services.

ESSENTIAL JOB RESPONSIBILITIES:

 

	Screen referrals for eligibility and appropriateness of clinic services according to program guidelines. Provide case management and wrap-around support services to clients and families. Connect clients with community resources including housing, employment, financial assistance, transportation, benefits, medical care, and social services as appropriate. Coordinate care with internal clinical staff and external providers to support treatment planning and continuity of care. Participate in outreach efforts, community events, and partnership development activities to increase awareness of clinic services. Document client interactions, referrals, and case activities accurately and timely in accordance with clinic policies and confidentiality requirements. Maintain compliance with HIPAA, ethical standards, and organizational policies. Collaborate with multi-disciplinary team to perform risk management and crisis intervention services as necessary.
	Be active in and network at monthly Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Other duties as assigned.
	Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”

 

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s or Master’s Degree in Social Work, Sociology, Psychology or related field.

 

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

 

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. In person with one late day a week.

 

LICENSES: Driver’s License with clear record required. LMSW preferred.

 

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 30% travel within county and surrounding areas.

 

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Bilingual preferred.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected] or speak with your recruiter. 

 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.