Job Description
The Driver Lead will oversee the distribution and transportation of goods both between branches and from the branches to the customer in their assigned region. Oversees delivery of orders to customers using Johnstone-provided vehicles as needed. Leads assigned region’s delivery team by ensuring daily delivery routes are executed accurately and on time. Assists Delivery and Route Manager to meet goals and objectives for delivery and customer experience. This leader demonstrates a high level of communication, leadership, and planning skills as well as the ability to make effective decisions and manage quality service.
Core Values:
♥ Honesty – We keep our promises, are truthful, and instill confidence
♥ Excellence – We passionately deliver exceptional experiences
♥ Accountability – We are all accountable and strive for results
♥ Respect – We value others, care about people, and treat them respectfully
♥ Teamwork – We work together to provide solutions internally and externally
Essential Functions:
- Ensure daily delivery routes provided by the Delivery & Route Manager are executed accurately and timely
- Assist with daily deliveries based on business needs
- Facilitate driver training for new and existing drivers as needed
- Provide feedback to Delivery & Route Manager to help maximize vehicle utilization and minimize costs
- Managing delivery drivers’ performance within assigned region
- Assist Delivery/Route Manager with personnel needs including talent acquisition, discipline, and performance coaching
- Ensure regional delivery drivers meet specified performance standards daily
- Conduct weekly check-ins with regional drivers via the ADP Standout platform
- Conduct annual performance appraisals with regional drivers which includes goal setting
- Manage relationships with drivers, couriers, and others to help resolve shipping issues
- Takes corrective action and recognizes and rewards employees as needed
- Ensures adequate staffing levels to meet business needs by establishing work schedules and managing time-off requests
- Evaluate current processes and suggest any appropriate improvements to increase efficiency and enhance the customer experience
- Coordinate vehicle maintenance and upkeep activities for all delivery vehicles in the assigned region
- Administer company protocols in the event of vehicle accidents
- Assist Delivery & Route Manager with DOT and Safety compliance for all assigned regional drivers and vehicles
- Safely operates vehicles, forklift, pallet jack, and other company machinery.
- Perform other job-related duties as assigned
Required Skills/Abilities:
- Excellent driving skills
- Excellent customer service skills
- Excellent time management skills
- Ability to effectively lead a team and demonstrate best practices to achieve company objectives
- Ability to work in a fast-paced environment and effectively manage priorities
- Excellent verbal and written communication skills.
- Detail-orientated approach.
- General knowledge of logistics systems preferred
Qualifications:
- High School Diploma or a GED required and a Vocational School Degree/Certificate, Associate’s, or Bachelor’s degree in a related field
- One to three years of experience and/or training, or a combination of education and experience
Physical Demands of the Job:
- Lifting, moving, carrying up to 100 pounds
- Ability to stoop, kneel, crouch, crawl
Benefits:
- Generous Paid Time Off Policy
- 401(k) Retirement Program with Company Match
- Medical, Dental, and Vision plans with Medical Expense Reimbursement Program featuring Healthcare Savings Account and “No Deductible” Medical plans
- Employer Paid Short and Long-Term Disability and Life insurance coverage, College Tuition Program, and a comprehensive Employee Assistance Program
- Multiple Bonus Opportunities