NOC Engineer

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

We are seeking an experienced L2 Network NOC Engineer to provide advanced network monitoring, troubleshooting, and incident resolution environment. This role involves handling escalations from L1, performing in‑depth analysis, restoring services within SLA, and collaborating closely with L3 teams, vendors, and ISPs.

• Act as the primary escalation point from L1 NOC engineers.
• Perform  L2 troubleshooting for network incidents and service degradations
• Analyze and resolve issues related to LAN, WAN, VPN, MPLS, SD-WAN, routing, and switching.
• Handle major incidents, perform impact analysis, and support root cause identification
• Correlate alerts from monitoring tools to identify underlying network issues
• Implement temporary fixes/workarounds to restore services quickly
• Coordinate with ISPs, OEM vendors, and internal L3 teams for complex issues
• Update incident resolution notes, Ticket Hygiene
• Ensure incidents, problems with ITIL processes
• Mentor and guide L1 engineers during troubleshooting activities
• Prepare detailed shift handover, incident, and performance reports

• Strong understanding of TCP/IP, OSI model, subnetting, DNS, DHCP
• Hands-on experience with routing protocols: OSPF, BGP, EIGRP
• Good working knowledge of switching concepts: VLANs, STP, Trunking
• Experience troubleshooting Cisco, Juniper, Fortinet, Palo Alto devices
• Understanding of firewalls, site-to-site & remote VPNs
• Working knowledge of MPLS, Internet circuits, leased lines
• Experience with network monitoring tools (Ongaurd, Logic Monitor, SolarWinds, PRTG, Nagios, Zabbix)
• Familiarity with ticketing tools (Ivanti,ServiceNow, Remedy, Jira)
• Basic scripting or automation exposure is an advantage

Qualifications

• Certifications (Preferred):
• CCNA (required)
• ITIL Foundation
• Willingness to work in Night Shifts

Soft Skills

• Strong analytical and root‑cause problem-solving ability
• Clear verbal and written communication skills
• Ability to handle pressure during high‑severity incidents
• Proactive mindset and ownership of issues till resolution
• Team player with mentoring capabilities

Nice to Have

• Experience in Managed Services / ISP / Enterprise NOC