Tier II Application Support Analyst

The Tier II Application Support Analyst is responsible for providing advanced technical and functional support for critical real estate applications, including CRM, marketing, and transaction management platforms. This role serves as an escalation point for Tier I support, ensuring timely resolution of complex issues impacting agents, brokerage staff, and business operations. The position plays a key role in maintaining system reliability, improving user experience, and driving adoption of core platforms that support the full real estate lifecycle from lead generation to closing.